Zonal Network Manager - RSA

Job Overview:

Key Responsibilities

• Develop and manage a robust provider network.
• Oversee automotive roadside assistance case management.
• Collaborate with operations to resolve customer concerns and network issues.
• Facilitate bill reconciliation and provide clear payment data to providers.
• Address audit queries to expedite billing processes.
• Conduct periodic audits of providers and implement corrective actions as needed.
• Manage field customer complaints and coordinate with operations and business development teams.
• Deliver basic training on Standard Operating Procedures (SOPs) and reports to providers
  

Qualifications & Experience

• Minimum of a graduate degree or technical diploma with 10+ years of experience, preferably in the automotive or logistics/fleet management industry.
• Essential experience in field operations.
• Technical background with exposure to the automobile repair industry is ideal.
• Proven experience in managing large teams and overseeing operations across multiple states
  

System Skills

• Proficiency in MS Office, strong analytical skills, and excellent presentation abilities
  

Initiative

• Self-starter with innovative thinking
  

Teamwork

• Demonstrated ability to manage large teams and coordinate across departments
  

Other Skills

• Strong sales acumen and ability to engage with external clients and dealerships.
• Proven track record in reputable organizations
  

Customer Service

• Commitment to delivering exceptional customer service
  

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Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.Great to have you on board. Lets care for tomorrow.