Zonal Manager

Job Description

About the Role: We are looking for a dynamic, strategic, and execution-focused Zonal Manager to lead the Retail B2C Sales vertical for New Product - Customer Acquisition (NPU) . You will manage and mentor a team of City Heads, ASMs, and RMs , drive revenue growth, and expand Petpoojas footprint in the retail segment through innovative product-led solutions. Key Responsibilities: Sales & Revenue Growth: Lead the sales effort to acquire new retail customers and penetrate deeper into the market. Drive adoption of additional Petpooja products like Payroll, Purchase App, and Task . Analyze market and competition to identify trends, growth areas, and key opportunities. Leadership & Team Management: Manage and guide City Heads, ASMs, and RMs to deliver on aggressive acquisition and revenue goals. Conduct regular performance reviews, capability training, and process audits. Build a high-performance culture focused on accountability, discipline, and outcomes. Client Relationship Management: Strengthen client relationships by acting as a trusted advisor and solution consultant. Oversee resolution of key escalations and ensure a smooth onboarding experience for new customers. Promote long-term client retention through strong value delivery of Petpooja’s VAS. Strategy & Execution: Design zonal-level execution plans to optimize productivity and maximize ROI. Collaborate cross-functionally with Product, Marketing, and Customer Success teams. Refine sales playbooks based on data insights, team feedback, and market response. Operational Excellence Ensure 100% adoption of CRM tools and adherence to reporting protocols. Maintain high levels of visibility and tracking on field operations using tech tools. Submit structured sales reports and actionable insights to the leadership team. Interested candidates can share their resumes krut.shah@petpooja.com