Zonal Manager - Debt Management Services - The Wheels

Job Description

Location Name: Delhi - Pitampura Job Purpose Lead and oversee end-to-end collections strategy across the country and Responsible for achieving targets of the teams Duties And Responsibilities Strategic Leadership: Oversee allocation of debt portfolios, deciding which channels (tele-calling, field operations) are best suited for specific types of debt. Manage End-to-End Manpower Capacity Planning Actively engage with the Head of Collection in data analysis, forecasting trends, and setting targets for manpower and collection goals Stay informed about industry collection trends, integrating insights into strategic decision-making and adjusting approaches for improved performance. Operational Excellence Oversee the day-to-day operations of the DMS, ensuring adherence to SOPs and regulatory protocols Monitor key performance indicators (KPIs) and implement improvements to enhance operational efficiency. Address escalated issues from high-value customers Act as bridge between technology team and field team. Performance Analysis And Reporting Evaluate key performance indicators (KPIs) post closing and generate reports to senior management Generate monthly reports for senior management, highlighting achievements, challenges, and areas for improvement. Validate the compliance report feedback submitted by field team to compliance team Team Management Participate in recruitment process to identify right talent for various roles in the team Identify high potential talent and provide opportunity to groom them for future roles Provide ongoing coaching, mentoring, and performance feedback to ensure the team's success. Set clear targets, train & motivate the team, and foster a positive and collaborative work environment. Key Decisions / Dimensions Decisions related to customer queries and escalations Decisions related to collection challenges on field Major Challenges Decisions related to customer queries and escalations Decisions related to collection challenges on field Required Qualifications And Experience ▪ Post Graduate will be preferable. Show more Show less