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Zonal Manager - Debt Management Services - Consumer

Zonal Manager - Debt Management Services - Consumer

Bajaj Finance

7 - 12 years

13 - 17 Lacs

hyderabad

Posted:1 month ago| Platform:

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Skills Required

monitoring management portfolio management compliance finance underwriting risk management reporting retail sales education development business

Work Mode

Work from Office

Job Type

Full Time

Job Description

Zonal Manager - Debt Management Services - Consumer
Job Purpose
Oversees a company's process of retrieving money owed to customers, manages the employees and vendors who are responsible for collections of dues. Ensures employees comply with company policies when dealing with customers and vendors. Responsible for end-to-end employees' monthly target achievements, their growth, and skill set. Duties and Responsibilities
Principal Accountabilities
1. Planning

Detailed allocation planning at location level based on new volume booking, considering high volume increment.

Create adequate capacity for field collections by setting up Collections Agencies for tele-calling and field collections through the team in respective locations; drive them to achieve targeted numbers.

Ensure proper planning of local-level strategies and effective implementation and execution of centralized calling unit strategies.

Oversee vendor selection to ensure compliance with policies and achievement of required numbers.

Set up HUB con, call center to minimize collection cost.

Make detailed collection plans, delegate targets, and develop overall and market-specific strategies to recover money.

Identify areas of the collection process that need improvement and implement enhanced processes for greater field effectiveness.

2. Role & Responsibilities

Formulate collection targets (daily, weekly, monthly) for each branch and employee, and drive their implementation.

Take daily updates from collection personnel in all branches under control, providing daily location-wise updates to NCM.

Manage delinquent accounts through a team of Regional Managers, Cluster Managers, and Area Managers, driving collections through agencies and managers.

Engage in development, implementation, review, and monitoring of various collection programs; provide training and coaching to upgrade team competency.

Oversee and manage recovery officers and ACM in branches with support from RCM.

Collaborate with Call Centre teams, field collection agencies, Sales, Credit, Operations, and RCU for daily activities in portfolio management, process improvement, and customer dispute resolution.

Identify irregularities in the field, analyze and report identified lapses/frauds/skips/tough cases, and refer to concerned teams for preventive or curative actions. Provide management with risk/skip analysis through portfolio analysis.

Visit assigned geographies to ensure portfolio reviews with collection teams and agencies. Analyze monthly performance of Regional Managers, Cluster Managers, Collections Managers, and agencies on critical parameters for achieving set targets.

Coordinate with the underwriting team and offer insights for fraud mitigation and underwriting policies.

Track achievement against plans throughout the day. Follow up on commitments and ensure efforts are doubled to meet targets.

Required Qualifications and Experience
Skills and Knowledge

Educational Qualifications: Graduation/Post-graduation in any field.

Work Experience: 7-12 years of experience.

Significant experience in retail lending collections management.

People management skills.

Target-oriented approach.

Ability to anticipate and handle challenging circumstances.

Innovative approach.

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Zonal Manager - Debt Management Services - Consumer