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Bajaj Finance
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Zonal Manager - Debt Management Services - Consumer

Zonal Manager - Debt Management Services - Consumer

Bajaj Finance

7 - 12 years

13 - 17 Lacs

ahmedabad

Posted:1 month ago| Platform:

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Skills Required

monitoring management portfolio management compliance finance underwriting risk management reporting retail sales education development business

Work Mode

Work from Office

Job Type

Full Time

Job Description

Zonal Manager - Debt Management Services - Consumer
Job Purpose
Oversees a company's process of retrieving money owed to customers, manages the employees and vendors responsible for the collection of dues. Ensures employees comply with company policies when dealing with customers and vendors. Responsible for end-to-end employees' monthly target achievements, their growth, and skill set. Duties and Responsibilities
Principal Accountabilities

Planning

Detailed allocation planning at location level based on new volume booking, considering significant volume increases.

Create adequate capacity in field collections by establishing Collections Agencies, conducting tele-calling, and field collections through the team in respective locations; drive them to achieve targeted numbers.

Ensure proper planning of local strategies and effective implementation/execution of centralized calling unit strategies.

Oversee vendor selection to ensure compliance with policies and achievement of required numbers.

Set up HUB con and call center to minimize collection costs.

Develop detailed collection plans, delegate targets, and create overall and market-specific strategies to recover dues.

Identify areas of the collection process needing improvement and implement enhanced processes for greater field effectiveness.

Role & Responsibilities

Formulate collection targets (daily, weekly, monthly) for each branch and employee, and drive their implementation.

Take daily updates from collection personnel in all branches under control; provide daily location-wise updates to NCM.

Manage delinquent accounts through a team of Regional Managers, Cluster Managers, and Area Managers, driving collections through Collection Agencies and Collection Managers.

Engage in development, implementation, review, and monitoring of various collection programs; provide training and coaching to continuously upgrade team competencies across levels.

Oversee and manage the functioning of recovery officers and ACM in the branches with the support of RCM.

Collaborate with Call Centre teams, field collection agencies, Sales, Credit, Operations, and RCU teams for portfolio management, process improvement, and customer dispute resolution.

Identify irregularities in the field; analyze and report identified lapses, frauds, skips, or tough cases; refer to concerned teams for preventive/curative action. Provide management with risk/skip analysis of various business segments/regions through portfolio analysis.

Visit assigned geographies to ensure portfolio reviews with collection teams and agencies. Analyze monthly performance of Regional Managers, Cluster Managers, Collection Managers, and their agencies on critical parameters for target achievement.

Coordinate with the underwriting team and provide insights for fraud mitigation and policy development.

Track achievement against plans, follow up on commitments, and engage with team members to ensure targets are met.

Required Qualifications and Experience
Skills and Knowledge

Educational Qualifications: Graduation or Post-graduation in any field

Work Experience: 7-12 years of experience (maximum), with significant experience in retail lending collections management

People management skills

Target-oriented approach

Ability to anticipate and handle challenging circumstances

Innovative approach

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Zonal Manager - Debt Management Services - Consumer