About The Role : Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Backup Adminstrator As a L2 resource of the Run team, he/she will : Take up technical tasks in the ITSM queues to resolve day-to-day BAU / Project Requests and Incidents Plan, prepare and execute Change technical tasks in the ITSM queues Respond to and resolve alerts from the monitoring management system Manage, maintain and operate data backup solution including VTL, PTL, tapes media and encryption devices. Manage, maintain and operate data backup replication between Data Centers Configure and operate backup software, client agents, backup jobs and tape libraries for new backup requirements Perform daily monitoring reporting of backup jobs, and troubleshoot resolve backup failures with clients/partners Plan, prepare and coordinate with vendors for campaign upgrades for Backup infrastructure Perform storage performance analysis and troubleshoot backup-related performance/capacity issues with other teams (Platform, Database, etc) Perform basic to intermediate root cause analysis in Incident and Problem tasks Identify, assess and remediate vulnerabilities reported by security sources (scan report, pen test, audit finding, etc) Plan, prepare, execute and support Data Center maintenance activities Plan, prepare, execute and support Disaster Recovery / Business Continuity exercises Coordinate and deliver with internal clients/partners and external vendors for hardware break/fix cases, software cases, etc Respond to and own L1/L2 escalations Engage in taskforce resolution squad in priority incident management / crisis management cases Document, review, maintain and share technical information and write-up (primarily, SOP) as part of Knowledge Management Extract and prepare data needed for reporting and dashboard (capacity planning, health checks, IT controls, compliance, audit, etc) Engage in Service Improvement review and actions plan Must Have Skills Backup Software " Dell Networker Hardware " Dell DataDomain,Quantum Scalar i500/HPE StoreEver MSL NDMP backup, SAN (LAN-free) backup Backup cloning, staging and replication operations Backup appliances operations " VTL and PTL Backup tapes media operations " inventory, rotation, recall Backup failover/failback in Disaster Recovery operations Basic working knowledge of Windows and Red Hat Operating Systems and backup-related configuration parameters Work with tools such as CyberArk (privileged access management), OMI suite (events/alerts management) Good To Have Skills Avamar,Cristie, CA Arcserve (lesser extent) Hardware " HPE StoreOnce ,Oracle StorageTek SL8500 Scripting / automation experience in Unix/Linux Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipro's standards of adequate onboarding and training for team members to enhance capability effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations Reinvent your world.
