Sr Analyst II Data Engineering Dxc Technology

9.0 - 12.0 years

9 - 12 Lacs

Mumbai, Maharashtra, India

On-site

Responsibilities: Advanced Troubleshooting: Carry out advanced level troubleshooting on Linux OS and applications. Client Support: Extend technical support to clients over email and phone. System Uptime: Responsible for the uptime of various client projects being managed/monitored. Ticketing & SLA Adherence: Ensure that tickets raised per shift are closed as per SLA; if not, escalate per escalation matrix. Technically update tickets in the ticketing system for all issues handled/worked upon. Reporting: Generate shift reports on daily issues handled/escalated in the form of Daily reports. Change Management: Work on change requests. Patching & Upgrades: Apply patches to the OS or upgrade the OS as and when required, as per approval from respective Team Leaders. Monitoring Management: Perform monitoring management of agents like Deep security, SIEM BMC TSA/TSOM, Commvault. Issue Resolution: Ensure earlier resolution to issues to meet SLA. Vendor Follow-up: Follow up with Vendors or other teams (hardware/software) whenever required to resolve issues by minimizing downtimes. Server Lifecycle Management: Oversee commissioning and decommissioning of servers. Application Installation: Install infrastructure applications as applicable. Project & Initiative Work: Work on project work and drive initiatives as applicable. Proactive Maintenance: Proactively maintain and develop all Linux infrastructure to ensure a 24x7x365 uptime service. Best Practices: Maintain best practices on managing systems and services across all environments. Fault Finding & Analysis: Perform fault finding, analysis, and logging information for reporting of performance exceptions. Performance & Capacity Planning: Proactively monitor system performance and engage in capacity planning. Software Management: Manage, coordinate, and implement software upgrades and patches on servers. Scripting: Create and modify scripts to perform daily operational tasks. Process Improvement: Provide input on ways to improve the stability, security, efficiency, and scalability of the environment. Automation Collaboration: Collaborate with other team members to develop automation strategy and deployment processes. Required Skills: Proficiency in Linux OS and application troubleshooting. Good communication, both written and verbal. Ability to ensure uptime for client projects. Skills in managing and updating tickets in a ticketing system according to SLAs. Proficiency in generating daily shift reports. Ability to work on change requests. Skills in applying patches and upgrading OS. Proficiency in monitoring management tools like Deep security, SIEM BMC TSA/TSOM, Commvault . Ability to follow up with vendors and other teams. Skills in commissioning and decommissioning servers. Proficiency in installing infra applications. Ability to proactively maintain and develop Linux infrastructure. Knowledge of best practices for managing systems and services. Skills in fault finding, analysis, and logging for performance exceptions. Proficiency in monitoring system performance and capacity planning. Ability to manage, coordinate, and implement software upgrades and patches. Skills in creating and modifying scripts for operational tasks. Ability to provide input for improving system stability, security, efficiency, and scalability. Collaboration skills for developing automation strategy and deployment processes. Proficiency in Linux server administration in a virtualized environment . Knowledge of Linux: RHEL 8 & 9 . Skills in installing and maintaining Linux native services such as Bind, Apache, postfix, MTA, squid, nginx . Familiarity with load balancing, firewalls , etc. Knowledge of protocols such as DNS, HTTP, LDAP, SMTP and SNMP . Proficient with network tools such as iptables, tcpdump, HA-Proxy , etc. Proficiency with virtualization technologies, such as VMware, KVM , etc. Proficiency with monitoring tools like Nagios . Skills in RHEL patching activity to close VA observations . Proficiency in LVM (logical volume manager) administration and User administration . Knowledge of SCD, VAPT, OS Hardening . Ability to perform Minor and Major version upgrades.

Posted 1 week ago

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