Job Title: General Manager / Zonal Lead Location: Bangalore Role: Client servicing Job Summary: We are seeking an experienced, strategic, and dynamic General Manager / Zonal Lead – Client Servicing to oversee client servicing operations and drive business growth within the assigned region. This role requires a deep understanding of digital marketing ecosystems, exceptional client relationship management, and proven expertise in leading high-performing teams. The incumbent will be responsible for managing key client relationships, delivering business targets, and ensuring operational excellence across client portfolios. Job Role: Strategic Leadership: Define and execute the regional client servicing strategy in alignment with overall business objectives. Build and nurture strong, long-term relationships with key clients, acting as a strategic partner in their growth. Lead business growth initiatives within the region by identifying new opportunities and cross-selling services. Operational Oversight: Oversee the end-to-end delivery of digital marketing campaigns, ensuring client satisfaction, service quality, and timely execution. Manage a team of Client Servicing Managers, Executives, and Account Leads — providing mentorship, performance feedback, and growth opportunities. Collaborate closely with internal departments (Media, Content, Creative, Operations, Analytics, and Finance) to ensure seamless campaign execution and client deliverables. Business Performance & Client Growth: Regularly review client portfolios and campaign performance, offering actionable insights and strategic recommendations. Conduct periodic business reviews with clients and internal leadership to discuss performance, opportunities, and challenges. Media Planning & Digital Strategy: Oversee brand budget allocations across Social Media, Display, Native, SMS, Affiliate, and Email marketing channels. Stay ahead of digital marketing trends and ensure clients are leveraging the latest and most effective platforms and strategies. Data-Driven Decision Making: Monitor analytics and performance dashboards, ensuring data-backed decision-making for campaign optimization and strategic pivots. Guide client teams on report analysis, insights generation, and ROI improvement initiatives Desired Profile: Education: Bachelor’s degree in Marketing, Business Administration, Communications, or related field. MBA preferred. Experience: 7–12 years of relevant experience in client servicing, digital marketing strategy, and business leadership roles. Experience in agency or digital marketing firms preferred. Skills: Proven ability to manage large client portfolios and lead multi-functional teams. Excellent interpersonal, negotiation, and strategic thinking skills. Strong analytical abilities with proficiency in reporting tools and Excel (VLOOKUP, Pivot Tables, Dashboards, Macros a plus). Ability to thrive in a fast-paced, target-driven environment while maintaining operational excellence. Strong business acumen and the ability to identify and capitalize on new business opportunities. Show more Show less