Zonal Account Manager - WCBH - Kolkata -HQ

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:

Job Sub Function:

Job Category:

All Job Posting Locations:

Job Description:

Johnson & Johnson Medical Devices is recruiting for Zonal Account Manager role, located at Kolkata.

Role Overview:

The role will be responsible for Sales of Ethicon Wound Closure & Bio Surgery portfolio in Key Private accounts as well as few govt accounts in West Bengal. The individual is also responsible for KOL Management / Market Development Activities / OT demonstrations for the defined territory. Achieves/exceeds sales targets for the business within a designated territory, and in a manner, consistent with the CREDO, company policy and goals. The Individual Contributor is responsible for closing the sale and positively impacting customer's satisfaction. Has thorough knowledge of the products responsible, and maintains a good understanding of customers’ needs, as well as competitive developments in the market place. Develops long-term positive customer relationships, building loyalty and confidence in J&J Medical as a preferred supplier

Key Responsibilities:

Sales Turnover

• Sell franchise products within a territory

• Provide weekly and monthly sales action plan to manager, reflecting the activities required in each account to achieve sales objectives

• Analyze sales reports to find opportunities, recognize routine problems; analyze causes and recommend solutions

• Able to negotiate and close sales in routine situations, and with guidance when handling more complex deals

• Participate in Trade Displays and Conference when required

Territory Management

• Develop understanding customer needs to identify sales opportunities

• Identify tender/contract opportunities and work with colleagues to deliver

• With guidance, develop an effective and efficient territory plan

• Work with KOLs and ensure that they are brand ambassadors for our products

• Identify and train surgeons on new technologies and solutions through consult-in-surgery, one-on-one sales calls, one-to-many training sessions

Customer In-service Education & Training

• Work with manager to identify customer in-service needs to support customer delivered healthcare services and use of products efficiently and effectively

• Develop and maintain strong relationships with all levels of customers

• With assistance, co-ordinate and deliver in-services education sessions

• Advise marketing on customer's in-service education resource needs

Key Account Management

• With guidance, prepare a plan to optimize key account development and sales growth

• Identify and document key customers and decision makers

• Be aware of Key Account strategies for growth

• Identify and optimize cross selling opportunities and work with managers/colleagues to realize these

• Provide customer support on inventory, within company guideline

Product & Market Knowledge

• Develop understanding and continually enhance personal understanding of product's features, benefits, correct product application and usage and anatomy, physiology and medical procedure knowledge, through practical experience, training programs, and learning from key end-users

• Able to demonstrate application/usage of products and differentiate them from competitor's products

• Develop understanding of competitive products, their features-advantages-benefits

• Gather information on current practices, behaviors and attitudes

• Vigilantly obtain usage data of all trained surgeons and monitor adoption

Distribution Management

• Develop/implement distribution network for assigned territory

• Ensure distributor health is as per agreed guidelines

Expense, Equipment and Samples

• Judiciously handle AR, operating expenses, (transportation, A&P, entertainment, travel) while ensuring sustainable productivity

• Seek prior approval for budget variations

• Work within sample issue and co-ordination guidelines

• Agree expense budget/guidelines with immediate Manager

• Plan sample and expense utilization to optimize usage while remaining in budget

Self-Development

• Identify specific actions to improve job performance in specific areas

• Participate in nominated training programs

• Active self-learning strategies to maintain knowledge

• Focused effort to achieve high levels of performance in knowledge tests and competency assessments related to training

• Effectively apply new learning on the job.

Corporate Ethics and Governance

• Maintain a responsible and ethical approach while actively pursuing business outcomes

• Conduct business within ethics and values expressed in Credo

• Relationship with customers based on high ethical standards

Education:

• You will be a science graduate or MBA preferably

• You will have a minimum of 7-8 years of experience in healthcare required.

Experience and Skills:

• You will have experience in managing HCP KOLs

• Your sales experience in surgical consumables will be preferred

Other:

Should be proficient in Hindi, Bengali & English

Are you ready to impact the world?

Johnson & Johnson offers an unusual experience to professionals looking for an opportunity to work with hardworking people who share their real passion for caring in an environment that empowers you to drive your own career.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on -HST/1P-153-2025/CI/2025/369;Dtd – 20/11/2025race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

This description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Required Skills:

Preferred Skills: