Zoho Consultant

Location: Kolkata | Full Time | 1 Vacancy | 2 – 4 Years Experience

About GoldenLion

At GoldenLion, we specialize in building industry-specific CRM solutions on the Zoho platform. Our award-winning Zoho Consulting Practice collaborates with clients worldwide, enabling them to transform their business processes using the Zoho suite of applications.

As we expand our consulting capabilities, we’re looking for a dynamic Presales Consultant who will work closely with our Sales Team to deliver value-driven solutions to prospective clients. 

Responsibilities

Interact with customers to understand their business process 

▪Design high-level solutions using Zoho CRM and other Zoho apps (Zoho Books, Creator, Desk, Projects, etc.). 

▪ Configure and customize the Zoho suite of applications to map customers' business process 

▪ Manage the expectations of customers to ensure project success 

▪ Conduct personalized user training 

▪ Create walk-through videos 

▪ Give ongoing support on issue fixing, enhancement, and queries while users are using the system

Eligibility Criteria

To thrive in this role, you should have:

▪2–4 years of experience in a Presales, Business Analyst, or Functional Consultant role (Zoho experience preferred).

▪Proven experience in requirement gathering and solutioning for business software applications.

▪Excellent communication and presentation skills.

▪Ability to translate business requirements into functional specs or solution blueprints.

▪Exposure to CRM, ERP, or SaaS platforms — familiarity with the Zoho suite, like Zoho Books, Zoho Creator, is a big plus.

▪A knack for understanding business processes across industries.

▪Self-motivation and the ability to manage multiple presales engagements at once.