Works Manager

Key Responsibilities:1. Workshop Operations Management

• Plan, organize, and supervise all workshop activities to ensure timely vehicle servicing and repairs.
• Allocate jobs to technicians based on skill level and workload.
• Monitor job progress and ensure adherence to repair standards and timelines.
• Maintain and enforce safety, 5S, and housekeeping standards in the workshop.

2. Productivity & Quality Control

• Ensure maximum utilization of manpower, equipment, and bay capacity.
• Monitor technician efficiency, productivity, and quality of work.
• Conduct periodic audits of repair quality and implement corrective measures.
• Review and approve job cards, estimates, and final billing accuracy.

3. Team Leadership & Development

• Lead, train, and motivate the workshop team including Service Advisors, Technicians, and Support Staff.
• Conduct regular performance reviews and provide coaching for skill enhancement.
• Maintain discipline, attendance, and adherence to company policies within the team.

4. Customer Satisfaction

• Ensure timely delivery of vehicles with proper communication to customers.
• Handle escalated customer complaints professionally and ensure resolution.
• Maintain high levels of CSI (Customer Satisfaction Index) through service excellence.

5. Business & Financial Control

• Monitor workshop revenue, expenses, and profitability.
• Control wastage of consumables, tools, and resources.
• Coordinate with the parts department for parts availability and stock control.
• Achieve monthly and annual targets for service revenue and labor productivity.

6. Reporting & Coordination

• Prepare and submit daily, weekly, and monthly reports on workshop performance.
• Coordinate with bodyshop, spare parts, and customer relations departments.
• Ensure compliance with OEM and company audit requirements.

Job Types: Full-time, Permanent

Pay: ₹13,761.91 - ₹42,908.20 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person