Workplace & M365 Tech Lead

Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.

Your main tasks and responsibilities:

• Leadership & Strategy: Support the team’s transition from SCCM to Intune by ensuring policy implementation and device compliance with a cloud-first, innovative approach. Own related projects and ongoing Intune management to maintain compliance, security, performance, and a smooth user experience.
• Incident & Request Management: Oversee and prioritize Level 2 endpoint and Microsoft 365 incidents and service requests, driving timely resolutions to reduce disruption and ensure continuous business operations.
• Microsoft 365 Services Management: Focus on supporting, optimizing, and troubleshooting Microsoft 365 applications and services, promoting a cloud-first approach to boost productivity and collaboration across the organization.
• Collaboration & Training Leadership: Drive collaboration across Workplace Services, CoE, and security teams to align on Microsoft 365 and endpoint management strategies. Lead training initiatives, develop and maintain comprehensive documentation, and ensure team readiness to support adoption and improve the overall user experience.
• Process Improvement & Change Management: Drive ongoing automation and process enhancements to improve efficiency and reliability. Actively participate in change management to ensure smooth updates and minimize impact on users.
  

To succeed in this role, you will need:

• Bachelors in Science with 12+ years of relevant work experience.
• Proven experience managing and mentoring endpoint management teams in large organizations.
• Expertise in SCCM and Intune architecture, deployment, and lifecycle management.
• Strong ability to design and implement cloud-first, modern device management strategies.
• Advanced knowledge of Microsoft 365 services, Azure AD, and identity/security frameworks.
• Hands-on experience with incident and change management in enterprise environments.
• Skilled in process improvement, automation, and adopting ITIL or similar frameworks.
• Excellent communication and stakeholder management skills to align technical solutions with business needs.
• Strong understanding of Microsoft licensing for endpoint management and cloud solutions is required.
• Microsoft Certified Trainer (MCT) or other relevant Microsoft certifications for training and knowledge sharing is a plus.
• Work Location: Kharadi, Pune
  

Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.