Job
Description
JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Workplace Experience Manager
Work Dynamics
What this job involves
Our Workplace Experience Champion’s primary goal is building a sense of community within the workspace & create memorable experiences through supporting colleagues and their work, regardless of where that is.
Workplace Experience Champion (XA) creates a welcoming atmosphere and is the primary point of contact for colleagues and their visitors. The XA’s core focus is to provide an unrivalled experience, support space operations, as well as organise a variety of community-driven events. will be to organise events, promote awareness and help host events that build the community, by driving community related events and partnerships.
Community engagement: You will base yourself within the business and be recognised as the “go-to” person” for any work-related assistance and enrolment in CX events.
Day to day operations – Colleague Experience: Be the “go-to” person” for all workplace matters; answer questions and take action to deliver effective solutions.
Develop a strong relationship with the in-country stakeholders and an understanding of the needs of the colleagues to enhance the colleague experience
Building a sense of community within the workspace through a local event calendar (align to the regional calendar)
Deliver an un-compromised colleague experience through curated events based on the employees’ interests
Support Experience Ambassador Lead to organize and host events to build up community and promote awareness
Lead and Support on the content management for Workplace Apps and other communication platforms.
Sound like you? To apply, you need to be:
Required
5+ years of relevant experience in customer service, events, sales, or related industries
Prior experience in co-working, corporate real estate or start-up would be an advantage
Proficient computer skills such as MS office and email etiquette
Flexible to work in shifts
Excellent communication skills (both verbal and written)
University Degree holder is an advantage.
Preferred
Possess an ambitious, friendly, proactive, positive, and can-do attitude with strong networking skills
Have a strong customer-service mentality with a passion for customer experience
Have a passion for and understanding of the Future of Work (FoW) model
An organised team player who can build positive relations with colleagues, clients and visitors
Possess excellent interpersonal and communication skills
Understand how to interpret user feedback to increase service levels and enhance key touch points. Be competent in translating feedback data to
Be exceptionally organised and well-versed in multitasking
Be able to handle pressure, think quickly and calmly
If this job description resonates with you, we encourage you to apply even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
How We support the Whole You:
Our benefits are a good reason to come to JLL.
We are committed to hiring the best, most talented people in our industry, and then empowering them with the resources and support to enhance their health, financial and personal well-being. Our underlying benefits philosophy is this: be fair to our people and provide opportunities for those who take advantage of our programs and resources to lower their health costs and increase their personal and financial security.
For further information, you can visit: www.jll.com
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
