Workforce Manager

5 - 9 years

0 Lacs

Posted:17 hours ago| Platform: Shine logo

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Work Mode

On-site

Job Type

Full Time

Job Description

About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change. About The Job We are changing the way people think about customer care, and we need your help! We're seeking a Workforce Manager to direct, manage and supervise all activities related to the Workforce team for a dedicated IntouchCX program. We're looking for a leader who has the vision, experience, and passion to contribute to our culture and the success of our programs. As Workforce Manager, You Will - Work closely with Operations to ensure all team members are focused on the delivery of company goals and objectives of our partners - Interact with external partners and develop long-term relationships - Assist in analyzing partner metrics and staffing on a consistent basis - Make recommendations for efficiencies on programs - Actively manage, support, motivate, and retain members of the Workforce team - Participate in Sales meetings and requests for information - Maintain awareness of emerging industry tools As Workforce Manager, You Have - A University or College Degree in a related discipline (Computer Science, Marketing, Communications, Business) - Experience working with Aspect software (considered an asset) - Strong analytical, problem-solving, technical, information-management, and decision-making skills - Demonstrated strong interpersonal and communication skills - Superior organizational skills and the ability to follow through - Ability to work in a fast-paced, hectic & changing environment - Ability to effectively interact with employees at all levels and people from diverse backgrounds - Ability to think strategically - Ability to plan and monitor for results,

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IntouchCX

Outsourcing and Offshoring Consulting

Winnipeg Manitoba

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