5 Digital Engagement Jobs

Job Title: Community Manager Location: Onsite- Noida or Hyderabad EC-Council (www.eccouncil.org) is the worlds largest cyber security technical certification body. We operate in 145 countries globally and we are the owner and developer of various world-famous cyber security programs. We are proud to have trained and certified over 380,000 information security professionals globally that have influenced the cyber security mindset of countless organizations worldwide. Position Overview: We are seeking an experienced Community Manager to lead & grow EC-Councils global communities. This role is strategic and hands-on—ideal for a professional who understands both the technical side of platforms and the human side of engagement. You will be the face of our online communities, responsible for fostering meaningful connections, delivering high-value content experiences, and turning passive members into active advocates. Key Responsibilities: Volunteer Group Management Recruit & onboard Volunteer leaders and ambassadors worldwide. Ensure compliance with EC-Council guidelines, policies, and reporting structures. Community Strategy & Operations Develop and execute a global online community strategy that aligns with EC-Council’s mission. Manage daily operations of community platforms (Mighty Networks) Create frameworks and guidelines for community engagement, moderation, and tone. Engagement & Growth Design and lead initiatives to increase member participation, retention, and satisfaction. Launch and manage virtual events (webinars, workshops) to drive community value. Monitor trends and respond to discussions, questions, and feedback in real time. Content & Communication Craft engaging posts, discussion prompts, newsletters, and community updates. Curate or collaborate on content relevant to cybersecurity professionals and learners. Partner with marketing and education teams to align messaging and campaigns. Community Analytics & Feedback Measure and report on community KPIs: growth, engagement, sentiment, etc. Collect qualitative feedback to help improve EC-Council products, training, and services. Use insights to refine community programming and priorities. Ambassador & Advocacy Programs Manage global ambassador, influencer, or mentor programs. Empower top contributors through recognition and leadership opportunities. Qualifications: 6–8 years of experience in online community management or digital engagement. Exceptional English communication skills (written and verbal). Proven ability to grow, manage, and scale digital communities (B2C, edtech, or cybersecurity a plus). Hands-on experience with community platforms is a must. Skilled in social listening, moderation, and engagement best practices. Comfortable with using analytics tools (e.g., community dashboards, or CRM systems ) Additional Information: We are an equal opportunity workplace and an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status and we do not discriminate on the basis of such characteristics or on the basis of any other status that is protected by the laws or regulations in the locations where we work. EC-Council is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a medical condition or disability which inhibits your ability to complete any part of the application process and need reasonable accommodation to complete the process, please contact us at ecchr@eccouncil.org and let us know how we may assist you. To be eligible to apply for this job, you must be able provide proof that you are either a citizen of the country or have legal authorization to work in the country where this job is posted and must be residing in the same country. Our Privacy Policy outlines how we collect, use, and protect your personal data during the recruitment process. Please review it to understand our practices: EC-Council Privacy policy - User and company | EC-Council

Role Overview: We are seeking a dynamic and innovative Community Building Specialist to foster and grow engaged communities across all digital platforms. The ideal candidate will create meaningful interactions, strengthen brand presence, and drive community participation while aligning with organizational goals. Key Responsibilities: Community Engagement: Build and nurture active communities on social media, forums, and other digital platforms. Engage with followers through content, discussions, and responses, ensuring timely and meaningful interactions. Content Strategy & Management: Collaborate with content teams to create engaging, community-focused posts, polls, events, and campaigns. Monitor community sentiment and craft messaging that resonates with target audiences. Growth & Outreach: Identify and onboard influencers, advocates, and community leaders to amplify reach. Execute strategies to attract, retain, and grow the community base across platforms. Analytics & Reporting: Track key metrics to assess community growth, engagement, and impact. Generate insights and suggest improvements based on data and trends. Conflict Resolution: Manage and moderate community discussions, addressing grievances and resolving conflicts professionally. Platform Expertise: Stay updated on platform-specific trends, features, and best practices to maximize engagement. Experiment with new digital tools and platforms for community-building opportunities. Qualifications: Bachelors degree in Marketing, Communications, or a related field. Proven 1-2 years experience in community management or digital engagement roles. Strong verbal and written communication skills. Proficiency in social media management tools and analytics platforms. Creative thinker with problem-solving skills and a collaborative mindset. Preferred: Experience in managing communities for a brand or organization. Familiarity with emerging trends in digital communities and social media.

Overview: Dive into the dynamic world of RepIndia, where creativity and digital expertise merge to create unforgettable brand experiences. From brand identity to social media magic, ORM, and SEO, we've got it all under one roof. Welcome to the house that digital built! Who we are: At RepIndia, we bring together the brightest tech minds, design enthusiasts, social media strategists, and meticulous client planners. Whether it's redefining a brand's identity, launching an award-winning social media campaign, or developing a lightning-fast mobile site, our team of innovative thinkers' works together to help you stand out in a crowded market. Mission: Are you a dynamic professional with a passion for advertising and a knack for building lasting client relationships? If so, join our innovative team as a Client Servicing Manager! With 2+ years of experience in an advertising agency, you'll bring your expertise, creativity, and enthusiasm to drive successful campaigns and delight our clients. Key Responsibilities: Client Relationship Management: Client Whisperer: Cultivate strong, long-lasting relationships and become the trusted advisor for our clients. Strategic Partner: Understand clients' goals and transform them into effective advertising strategies. Project Management: Campaign Maestro: Lead the planning, execution, and delivery of groundbreaking advertising campaigns. Collaboration Champion: Coordinate with creative, media, and digital teams to ensure projects are on time and within budget. Strategic Planning: Visionary Thinker: Develop and present innovative advertising strategies. Industry Guru: Stay ahead of industry trends, providing clients with cutting-edge solutions. Account Growth: Opportunity Hunter: Identify and seize opportunities for account growth and upsell additional services. Pitch Pro: Collaborate with the business development team to win new clients. Performance Monitoring: Results-Driven: Track and report on campaign performance, providing clients with actionable insights. Continuous Improver: Conduct regular review meetings with clients to discuss performance and future strategies. Qualifications: Bachelor's degree in Marketing, Advertising, Business, or a related field. Minimum of 2 years of experience in client servicing within an advertising agency. Proven ability to manage multiple clients and projects simultaneously. Strong understanding of advertising principles and practices. Excellent communication, presentation, and interpersonal skills. Strong analytical and problem-solving abilities. Proficiency in project management tools and software. Ability to work effectively in a fast-paced and dynamic environment.

Preferred candidate profile: Graduation Rotational shifts, including night shifts 5 days a week, rotational weekly offs Role & responsibilities The Assistant Manager Customer Communication will lead our customer engagement efforts across multiple channels. The ideal candidate will be responsible for crafting clear, concise, and empathetic customer communications, including notifications, advisories, and social media responses. This role plays a critical part in ensuring our brand voice is consistent, timely, and aligned with our customer experience strategy. Key Responsibilities: 1. Customer Notifications & Advisories •Draft and manage customer notifications related, but not limited to flight changes, disruptions, policy updates, and service enhancements. •Collaborate with operations, legal, PR and marketing teams to ensure messaging accuracy and compliance. •Monitor the impact of communications and optimize them for clarity, effectiveness, and engagement. 2. Social Media & Digital Engagement •Oversee customer responses on social media platforms, ensuring a balance of brand voice, empathy, and quick resolution. •Work closely with the social media and customer support teams to develop standard responses for common queries and escalations. •Track and analyze sentiment trends to enhance proactive customer communication strategies. 3. Crisis & Service Recovery Communication •Lead the drafting of customer advisories during disruptions, emergencies, or major operational changes. •Partner with PR and operations teams to ensure aligned and transparent communication during crises. •Develop playbooks for handling customer queries during high-impact situations. 4. Content & Messaging Strategy •Maintain a repository of FAQs, knowledge base articles, and pre-approved communication templates. •Ensure all customer-facing communication aligns with brand guidelines and tone of voice. •Continuously refine communication strategies based on customer feedback and industry best practices. 5. Stakeholder Collaboration & Insights •Work with cross-functional teams (CX, operations, legal, marketing, and product) to ensure seamless communication across customer touchpoints. •Provide regular insights and reports on customer sentiment, common queries, and opportunities for communication improvement. Key Requirements: Industry Background: Experience in aviation, travel, hospitality, or customer-centric industries is preferred. Skills: o Exceptional written and verbal communication skills. o Strong understanding of digital and social media platforms. o Ability to craft compelling, clear, and empathetic messaging. o Experience in crisis communication and service recovery messaging. o Analytical mindset with experience in monitoring customer sentiment. o Proficiency in tools like CRM systems, social media management platforms, and content management systems. "At IndiGo, we believe in the innate strength of an energetic, diverse, and inclusive workforce, where the viewpoints and life experiences of our employees help us foster strong connections with all our customers. Our diversity equity and inclusion efforts are designed to attract, nurture, and advance the lives of our employees and customers irrespective of their but not limited to - gender, race, color, religion, caste, creed, ethnicity, origin, language, social and economic status, sexual orientation, differently-abled status, marital status, nationality, age, family status, and maternity status"

The Digital Marketing Manager would develop, implement, track and optimize our digital marketing campaigns across all digital channels. He should have a strong grasp of current marketing tools and strategies. Required Candidate profile Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points. Identify trends and insights basis Digital and offline research.