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Workforce Management Real Time Analyst

Workforce Management Real Time Analyst

Conduent

2 - 5 years

5 - 9 Lacs

bengaluru

Posted:5 hours ago| Platform:

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Skills Required

workforce management real time analysis mis rta wfm resource management vendor management project management employee relations mis reporting forecasting vlookup talent management capacity planning vba recruitment

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Track Description:

Performs tasks based on established procedures.
Uses data organizing and coordination skills to perform business support or technical work.
Requires vocational training, certifications, licensures, or equivalent experience.

General Profile

Has a developed proficiency of analytical or operational processes.
Completes atypical assignments.
Works within established procedures and practices.
Establishes the appropriate approach for new assignments.
Acts as a resource for colleagues.
Completes work with limited supervision.

Functional Knowledge

Has developed skills in a range of processes, procedures and systems.

Business Expertise

Understanding of how best teams integrate and work together to achieve company goals.

Impact

Impacts a team, by example, through the quality service and information provided.
Uses discretion to change work procedures and practices.

Leadership

Provides guidance and support to junior team members.

Problem Solving

Provides solutions to atypical problems based on existing precedents or procedures.

Interpersonal Skills

Exchanges information and ideas effectively.

Responsibility Statements

Examines time and attendance of employees, to ensure the accuracy of the work records.
Monitors employee performance against work schedules and real-time productivity through applications.
Informs the WFM Adherence Clerk and/or Supervisor about employees passing thresholds for schedule adherence and productivity.
Processes schedule change tickets and requests to the published schedule.
Processes all changes to published schedules, meeting operational business targets.
Informs employees and/or supervisors about schedule changes.
Communicates and promotes employee performance and productivity KPI targets to operational leaders.
Performs other duties as assigned.
Complies with all policies and standards.

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