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Cognizant
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Workforce Management Analyst

Workforce Management Analyst

Cognizant

2 - 6 years

0 Lacs

haryana

Posted:8 hours ago| Platform: Shine logo

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Skills Required

people management staffing reporting root cause analysis process improvement stakeholder management compliance service level delivery

Work Mode

On-site

Job Type

Full Time

Job Description

As a People Manager RTA, your key responsibilities include: - Managing and owning service level delivery as per SOW of the process. - Maintaining RTA staffing as per business requirements. - Creating and sharing reports as per business requirements with ZERO errors. - Ensuring RCA (root cause analysis) for SLA deviations (Intraday and EOD) is shared with (Ops/WFM) leadership for review in a timely manner. - Ensuring all activities/KRAs are performed by the team with 100% accuracy & without any delays. - Supporting ADHOC requests per business requirements. - Challenging the status quo and thinking out of the box to innovate & drive process improvement ideas/projects. - Delivering & completing a minimum of One Project idea (New idea or improvisation in BAU activities) per quarter. - Calling out/Highlighting any anomalies of the project/process & sharing it with Ops/WFM leadership. - Effectively managing the stakeholders & ensuring zero escalations. - Effectively managing the team & ensuring the entire team is cross-skilled to avoid a single point of failure. - Maintaining Integrity and discipline, staying compliant to perform the role as per CTS policies for self & the team. No additional details about the company were provided in the job description.,

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Workforce Management Analyst