Workday Technical Consultant

Job Description

Workday Technical Consultant1 - part of Workday Support Team, ensuring day-to-day system support through Incident and HR Case Management. - Continuous monitoring of support service adherence to SLAs and any necessary action to enable refinement and further adherence - Detailed analysis of incidents for themes relating to technical issues or end user training requirements with the appropriate action taken as a subsequent step -Continuous maintenance of Knowledge Base articles to provide robust reference materials for increased efficiency within support - Continuous review and refinement of support processes (Incidents & HR Cases) - Support the resolution of multiple ticket types including Incidents, Service Requests and Enhancements (Support process may include trouble shooting/root-cause identification, solution planning and collaborate with change delivery on configuration as is relevant) -Document, work and train the team on EIB execution & technical workday work for all processes with continued refinement - Good understanding of workday module (core HCM, absence & timetracking, security) -Hands on experience of EIB creation, population, and successful loading, - Exp in M&A will be additional advantage - Working knowledge of Workday Advanced Reports inclusive of scheduling and alerts - Should be good in Integration monitoring/failure - Good experience of using ServiceNow - Goodundestanding of ITIL process, good to have prior exp in L2 support