Windows Server Administrator

Windows Server Engineer L2 (Noc, Soc, GSD, RDMS)

Profile of the position:

Hands-on experience with Windows servers, virtualization, server hardware, networking basics and involves both server performance/availability assessment and user support tasks. Windows administrators leverage their expertise with Windows operating system and server administration to deploy servers, support day-to-day system performance, troubleshoot system specific issues by performing log analysis and maintain server health by proactive analysis.

Duties and Responsibilities

• Excellent Technical Skills on Active Directory and O365 Administration
• Knowledge in SCCM Administration
• Providing advanced support to NOC/ SOC/ GSD/ RDMS and assist Level 3 engineers in managing and implementing the processes.
• Acknowledge the ticket in your queue
• For Server Management, Perform the RCA and work towards resolution.
• Take care of respective escalation like server/network, security analysis, pure voice support for pure desktop releated issues and managing desktop by doing actual trouble shooting based on landesk tool
• Escalate to next level for complaints if not solved at his or her Level within 1 hr.
• Update case notes with your findings and close the ticket.
• Abide by all terms of Letter of Undertaking and follow the same.

Knowledge, Skills & Competencies:

Hands on experience including but not limited to:

• Microsoft Windows Server 2003-2016 operating systems.
• Administration of Windows Operating System components (IIS, DNS, DHCP, AD, Hyper-V, etc.)
• O365 administration.
• SCCM administration.
• VMware administration.
• WSUS administration.
• Administration of Hardware and Firmware exposure to physical system environments.
• Analytical skills to accurately identify the root cause.
• Experience of working with customers through direct interaction during support and change management activities.
• Excellent verbal and written communication skills.
• Effective team player as well as ability to drive autonomously.

Desired Qualification

• Must be a MCSA and have Average Server knowledge along with Standard Applications.
• Basic Education must have a Bachelor’s degree or Under Graduate in any stream
• Good Communication Skills (Written & Verbal)
• Knowledge on Server Monitoring & Management is preferred.
• Understanding of ticketing system is also preferred.
• Must be willing to work in 24x7 rotational shifts.
• Previous NOC/GSD/RDMS/SOC experience will be a value add.

Desired Experience

Should have 5+ yrs of in providing Level Support to all departments Schedule time estimates for projects / task deliverables, adhere to SLA.

Job Type: Full-time

Pay: Up to ₹550,000.00 per year

Benefits:

• Health insurance
• Life insurance

Ability to commute/relocate:

• Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Hands-on experience with Windows servers, virtualization, server hardware, O365, SCCM, networking basics and involves both server performance/availability assessment and user support tasks. Windows administrators leverage their expertise with Windows operating system and server administration to deploy servers, support day-to-day system performance, troubleshoot system specific issues by performing log analysis and maintain server health by proactive analysis.

Education:

• Bachelor's (Preferred)

Experience:

• total work: 5 years (Preferred)

Language:

• English (Preferred)

License/Certification:

• Windows Server certification (Required)

Shift availability:

• Day Shift (Preferred)

Work Location: In person