Windows L1/L2 Support Engineer 4 -6 Years

Position Description:

4 – 6 years of experience in Windows Support and administration, Windows 10/11, Windows Server (2016/2019/2022), and Active Directory, PowerShell scripting, .NET, JIRA, Service Now
Must-Have: Provide L1/L2 support for Windows servers Troubleshooting hardware, software, and network connectivity issues for end-users Having hands-on Windows OS upgrades Collaborate with cross-functional teams to resolve technical issues and provide tier-2 support for Windows-related incidents. Strong knowledge in networking concepts (IP addressing, DHCP, DNS, VPNs, firewalls Excellent customer service and communication skills Automate routine system administration tasks using PowerShell scripting to streamline processes and improve operational efficiency. Desired knowledge on .NET (dotnet). Provide technical support for Windows-based servers, addressing issues related to system performance, security, and stability. Utilize JIRA and ServiceNow for incident tracking, service request management, and maintaining effective communication within the IT support team. Monitor system health and performance, proactively identifying potential issues and mitigating them before they impact end users. Document procedures, configurations, and troubleshooting steps for both technical and non-technical audiences. Nice-Have: Familiarity with Microsoft Endpoint Manager (Intune) for managing Windows devices. Knowledge of ITIL practices and principles for service management. Experience with SQL Server and managing database access permissions. Certification in Microsoft Certified: Windows Server or related certifications. Familiarity with cloud services like AWS or Azure.

Skills:

• Active Directory
• English
• ServiceNow
• .NET
• Analytical Thinking
• Change Management
• Jira
• Patch Management
• Server Management
• Shell Script

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction. Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team—one of the largest IT and business consulting services firms in the world.