Windows L1/L2 Support Engineer 4 -6 Years

Position Description4 – 6 years of experience in Windows Support and administration, Windows 10/11, Windows Server (2016/2019/2022), and Active Directory, PowerShell scripting, .NET, JIRA, Service NowMust-Have:Provide L1/L2 support for Windows servers Troubleshooting hardware, software, and network connectivity issues for end-usersHaving hands-on Windows OS upgradesCollaborate with cross-functional teams to resolve technical issues and provide tier-2 support for Windows-related incidents.Strong knowledge in networking concepts (IP addressing, DHCP, DNS, VPNs, firewallsExcellent customer service and communication skillsAutomate routine system administration tasks using PowerShell scripting to streamline processes and improve operational efficiency.Desired knowledge on .NET (dotnet).Provide technical support for Windows-based servers, addressing issues related to system performance, security, and stability.Utilize JIRA and ServiceNow for incident tracking, service request management, and maintaining effective communication within the IT support team.Monitor system health and performance, proactively identifying potential issues and mitigating them before they impact end users.Document procedures, configurations, and troubleshooting steps for both technical and non-technical audiences.Nice-Have:Familiarity with Microsoft Endpoint Manager (Intune) for managing Windows devices.Knowledge of ITIL practices and principles for service management.Experience with SQL Server and managing database access permissions.Certification in Microsoft Certified: Windows Server or related certifications.Familiarity with cloud services like AWS or Azure.Your future duties and responsibilities

Required Qualifications To Be Successful In This Role

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