Windows Engineer

SUR

You'll shape the future of innovation and drive significant industry change.

Compensation:

USD 4K - 6K/month

Location:

Remote (anywhere)

Mission of SUR:

"Our mission is to help companies unlock the power of top LATAM talent to build high-performing, long-lasting teams."

What makes you a strong candidate:

• You are proficient in Wireshark, Windows 11, Windows 10, Proxies, Performance analysis.
• You have the potential to develop in Windows drivers, Windows Troubleshooting, Scripting, Remote procedure call (RPC), Quality assurance (QA).
• English - Fully fluent

Responsibilities and more:

We are looking for a Windows Escalation Engineer to join a growing team.

Responsibilities:

* Provide technical support and troubleshooting expertise for complex Windows issues escalated from front-line support teams.

* Analyze and isolate complex problems by reproducing the issue.

* Explain complex technical issues to non-technical people.

* Collaborate with customers, support engineers, and development teams to gather information, reproduce issues, and identify root causes.

* Develop and document troubleshooting guides, knowledge base articles, and best practices for resolving common and complex issues.

* Contribute to product improvement by providing feedback to development teams based on customer insights and troubleshooting experiences.

Requirements:

* In-depth knowledge of Windows operating systems (Windows 10 and Windows 11), including architecture, components, and internals.

* Experience with Windows debugging tools (WinDbg, Procmon) and techniques (crash dump analysis, memory analysis, performance analysis).

* Experience with network analysis (VPNs, proxies, using Wireshark or Fiddler).

* Proficiency in C++ and C# or other programming languages for analyzing and debugging code-related issues.

* Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to technical and non-technical audiences.

* Ability to work independently and as part of a team in a fast-paced environment.

* Fluent in English.

Nice to have:

* Experience with Windows internals (COM, RPC, drivers).

* Knowledge of networking protocols.

* Scripting or automation skills (PowerShell, Python, QA) for automating tasks and improving efficiency.

* Kusto or KQL knowledge for telemetry analysis.