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WFM Supervisor (MIS)

2 - 6 years

4 - 8 Lacs

Navi Mumbai Indore Gurgaon

Posted:2 months ago| Platform: Naukri logo

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Skills Required

MIS Google Sheets Kibana databases data warehouse Power BI Teleopti Verint workforce management MIS Reporting Macros Excel VBA Amazon Connect Nice Cisco ETL IEX WFM

Work Mode

Work from Office

Job Type

Full Time

Job Description

Overall 5+ years of experience in WFM 2 years of experience of leading Reporting team Ability to demonstrate and articulate understanding of key workforce management concepts Proficient with phone system reporting and scheduling tools (Verint, Nice, IEX, Cisco) as well as Microsoft Office (Excel, VBA, Macros) Excellent quantitative, Problem solving & analytical skills Strong attention to detail Critical thinking Experience in Power BI , Amazon Connect, Kibana, Teleopti (Preferred) exposure to ETL, databases / data warehouse that relates to developing reports using Power BI Experience using Google Sheets Location : - Navi Mumbai,Gurugram,Indore,Mohali

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