Welfare Officer

Soft Skills & Competencies:

➢ An empathetic problem solver with love for people and a knack for solving the people part of the puzzle in business.

➢ Patience coupled with a large ear to listen to grievances, and act with urgency to solve employee issues.

➢ Tactful communicator who could make employee see a view point much different than theirs and help

them embrace the new point of view through persuasion and logic.

➢ Combine people management wisdom with ground level execution capabilities without losing focus on

outcomes or getting tired with routines.

Core Duties and Responsibilities

➢ Build meaningful connection between operators and supervisors / managers that foster long term co-

operation and performance.

➢ Blend new ideas with existing practices and seamlessly push the people agenda further.

➢ Guide supervisors on the concerns of operators and coach supervisors to be better versions of

themselves when dealing with employee concerns.

➢ Build awareness on the non-financial benefits / subsidies available to employees at the workplace so they understand total rewards holistically.

➢ Champion health and wellness initiatives, vaccination programs, health centre usage amongst employees.

➢ Build reason and fairness into policies and every day practices including any SOP’s that get formed at the workplace. Lookout and prevent cases of sexual abuse, behavioural aberrations through observation, intelligence gathering etc.,

➢ Infrastructure availability and hygiene monitoring in dormitory, occupational health centre, wash rooms,

dining areas and child care facilities.

➢ Counsel employees who are home sick or need assistance for a life situation, ensure documentation of

the same and monitor improvements.

➢ Effective documentation of welfare management including building, managing of feedback loops through managing committees and councils.