Soft Skills & Competencies: ➢ An empathetic problem solver with love for people and a knack for solving the people part of the puzzle in business. ➢ Patience coupled with a large ear to listen to grievances, and act with urgency to solve employee issues. ➢ Tactful communicator who could make employee see a view point much different than theirs and help them embrace the new point of view through persuasion and logic. ➢ Combine people management wisdom with ground level execution capabilities without losing focus on outcomes or getting tired with routines. Core Duties and Responsibilities ➢ Build meaningful connection between operators and supervisors / managers that foster long term co- operation and performance. ➢ Blend new ideas with existing practices and seamlessly push the people agenda further. ➢ Guide supervisors on the concerns of operators and coach supervisors to be better versions of themselves when dealing with employee concerns. ➢ Build awareness on the non-financial benefits / subsidies available to employees at the workplace so they understand total rewards holistically. ➢ Champion health and wellness initiatives, vaccination programs, health centre usage amongst employees. ➢ Build reason and fairness into policies and every day practices including any SOP’s that get formed at the workplace. Lookout and prevent cases of sexual abuse, behavioural aberrations through observation, intelligence gathering etc., ➢ Infrastructure availability and hygiene monitoring in dormitory, occupational health centre, wash rooms, dining areas and child care facilities. ➢ Counsel employees who are home sick or need assistance for a life situation, ensure documentation of the same and monitor improvements. ➢ Effective documentation of welfare management including building, managing of feedback loops through managing committees and councils.
As an empathetic problem solver with a passion for people and a talent for addressing the human aspect of business puzzles, you possess the patience to listen attentively to grievances and the ability to swiftly address employee issues. Your effective communication skills enable you to present different perspectives to employees, guiding them to embrace new viewpoints through persuasion and logic. Your role involves combining people management expertise with hands-on execution capabilities, ensuring a focus on outcomes and maintaining enthusiasm for routine tasks. By fostering meaningful connections between operators and supervisors/managers, you facilitate long-term cooperation and enhance performance. You are adept at integrating new ideas with existing practices to advance the people agenda seamlessly. Guiding supervisors on understanding operator concerns and coaching them to handle employee issues effectively are key responsibilities. You play a crucial role in promoting awareness of non-financial benefits and subsidies available to employees, fostering a holistic understanding of total rewards. Additionally, you champion health and wellness initiatives, vaccination programs, and the utilization of health centers among employees. Monitoring infrastructure availability and hygiene in dormitories, occupational health centers, washrooms, dining areas, and child care facilities is essential. You offer counseling to employees who are unwell or require support during challenging life situations, ensuring proper documentation and monitoring improvements. Your responsibilities also include effectively documenting welfare management, establishing and managing feedback loops through committees and councils.,