Website Support Engineer

Position Title: L1 Support Engineer – Onsite Web Application Support
Location: Noida
Work Type: Full-Time, Onsite
Reporting To: Project Manager

Role Objective:

To provide continuous on-site Level 1 technical and functional support for the NTPC Website, ensuring optimal availability and performance in collaboration with the off-site support team.

Key Responsibilities:

• Deliver real-time Level 1 technical support for the NTPC website and related modules.
• Perform functional issue logging, first-level troubleshooting, and user coordination.
• Escalate unresolved technical issues to the off-site Level 2/3 support team as needed.
• Ensure maximum uptime of the website and assist in routine performance checks.
• Maintain activity logs, incident reports, and coordinate during maintenance schedules.
• Comply with internal policies, security standards, and data protection protocols.
• He/She will be responsible for day-to-day monitoring, maintenance, and coordination of NTPC website.
• He/She must also be adept in Hindi typing if required. It shall be the responsibility of the vendor to depute one technical personnel at NTPC during the concurrency of the contract, who shall be well versed with the management and administration of the database server, web server, content management system, and the updating mechanism of the website.

Eligibility Criteria:

Education:

• B.Tech/B.E/MCA.

Professional Experience:

• Minimum 2 years of experience in web application support or similar technical roles
• Hands-on exposure to website backend administration, content updates, and basic troubleshooting.

Employment Terms:

• Contractual engagement through Facility Management Services provider (Bidder).
• Must be available onsite for the entire contract period.
• Position is non-remote and NTPC premises based.

Compensation & Benefits:

• As per industry standards and commensurate with experience
• Additional compliance allowance for background verification clearance

Role: Associate Web Developer

Industry Type: IT Service & Consulting

Department: Development

Employment Type: Full Time, Permanent

Role Category: Software Development

Perks and Benefits:

1. Provident Fund

2. ESIC/Mediclaim

Contact Number: 9330712572 (10 am – 7 pm).

Company Website: www.webstep.in

About WEBSTEP Technologies:

We started on 9th Dec 2014 and have been successfully working with different Central & State Government Organizations in designing and developing their web applications. Our existing Customers includes, West Bengal Power & NES Department, West Bengal Tourism Department, Ministry of Culture -Govt of India, Viswa Bharati University, All India Institute of Speech and Hearing- Mysore, to name a few.

Our success has led to continued expansion in both the range of services we offer and in our global presence with the Sales & Delivery Centre in London, United Kingdom and Houston, Texas, USA.

Please Note:

We are not associated with any recruitment agency or individuals to collect money in return for a job at WEBSTEP Technologies. WEBSTEP will not be responsible to anyone acting on an employment offer that is not directly made by us.

Anyone making an employment offer in return for money is not authorized by WEBSTEP Technologies. WEBSTEP reserves the right to take legal action against such recruitment agencies or companies or individuals. Please let us know of any instances of unauthorized job offers by writing to HR.

To Apply:
Interested candidates may send their updated CV and police verification certificate to [hr@webstep.in/madhurima.debnath@webstep.in].

Job Type: Full-time

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

• Life insurance
• Provident Fund

Education:

• Bachelor's (Preferred)

Location:

• Noida, Uttar Pradesh (Preferred)

Work Location: In person