Website Onboarding Specialist

Role & responsibilities

As a Website Onboarding Specialist, you will be responsible for ensuring a seamless and successful onboarding experience for new customers transitioning to Reliable Solutions' website and point-of-sale systems. You will play a crucial role in guiding customers through the website setup process and helping them realize the full potential of their Quilt Software platform.

-Take ownership of the daily website submissions process, working closely with clients to ensure their websites are created according to their specifications and industry best practices.

-Collaborate with clients to gather requirements, provide updates, and deliver completed websites on time.

-Develop and share new modules and features that can be utilized by teammates to enhance the overall quality and functionality of clients' websites.

-Work with cross-functional teams to ensure project goals are met and deliverables are completed on schedule.

-Help control scope creep by clearly defining project boundaries and managing client expectations.

-Conduct thorough quality assurance (QA) reviews for websites submitted in various industries, ensuring they meet Reliable Solutions' standards for design, functionality, and user experience. Your role as a Website Onboarding Specialist is pivotal in shaping the customer journey and ensuring smooth website launches for new and existing customers.

Preferred candidate profile

-1-3 years of experience working with websites or web platforms

-Experience working in a CMS or website platform (e.g., Webflow, WordPress, Squarespace, or similar)

-Comfort making changes to existing websites without breaking functionality

-Basic understanding of how websites are hosted and published

Technical Fundamentals

-Familiarity with:

• Responsive layouts and mobile-friendly design
• Cross-browser testing and troubleshooting
• SEO basics (headings, meta tags, page structure)

-Ability to integrate common third-party tools (forms, analytics, embeds)

-Understanding of basic web performance and usability best practices

Communication and Collaboration

-Strong written and verbal communication skills

-Comfortable working directly with customers, including non-technical users

-Ability to explain technical concepts clearly and confidently

-Organized, reliable, and able to manage multiple onboarding projects at once

-Willing to ask questions, learn quickly, and take ownership of outcomes

Nice to have

-Basic JavaScript familiarity (reading or making small edits)

-Experience with design tools such as Figma or Adobe XD

-Working knowledge of HTML5

• Ability to edit page structure, forms, embeds, and metadata

-Working knowledge of CSS3

• Ability to style layouts, typography, and components
• Familiarity with responsive design principles

-Awareness of accessibility best practices

-SaaS or customer-facing onboarding experience

Perks and Benefits

-Excellent supportive team environment to learn & grow

-Paid leave days

-Advancement opportunities

-Diwali Bonus

-Great work environment

-Excellent Pay