Technical Support Specialist

Roles and Responsibilities

This is an excellent position for someone looking to break into the tech field or for an experienced technician looking to join a fast-growing US-based company. As a small business, our top priority is finding the right person, not just another employee. This job is based in our office in Ahmedabad India.

We're seeking a technically minded problem solver to help support our hardware team. As part of the broader technical support team, hardware technicians are responsible for the following:

• Configure hardware bundles for our retail point-of-sale system
• Assist customers in diagnosis and troubleshooting defective hardware
• Conduct warranty repairs and coordinate with manufacturers to assist with warranty claims
• Program pin pads and other payment devices
• Support software technicians as they help our customers
• Create documentation and guides for software and hardware
• Requires Candidate to work evening and night shifts to cover US-based time zone
• Requires to be physically present in the office in Nehru Nagar - Ahmedabad
• Shifts are 10 hours with a 1-hour break for 5 rotating days a week with 2 holidays per week

• Must speak fluent English

Desired Candidate Profile

• Basic networking knowledge
• Comfort with the Windows operating system
• Ability to dig into new software and hardware and easily pick it up
• Problem solver who can analyze a situation and quickly move toward resolution
• Degrees, certifications, and experience are all preferred but not required
• This is a great position to gain experience in the tech field
• We're a fast-growing US-based company with a startup mentality
• We deliver service our customers can brag about
• Challenging and rewarding work environment

Perks and Benefits

• Excellent supportive team environment to learn & grow
• Paid leave days
• Advancement opportunities
• Diwali Bonus
• Great work environment
• Excellent Pay