Warranty Executive

Job Title: Warranty Executive

Location: BMW Lutyens Motorrad, [City, State]
Department: After Sales / Service
Reports To: Service Manager / Warranty Manager

Job Summary:

The Warranty Executive is responsible for managing all warranty-related activities in line with BMW Motorrad's policies and procedures. This includes processing claims, ensuring compliance with OEM standards, and coordinating with technical and service teams to ensure accurate and timely submission of warranty claims.

Key Responsibilities:

• Warranty Claim Management:
• Process all warranty claims in accordance with BMW Motorrad warranty policies.
• Review job cards and repair orders to validate claims before submission.
• Track claim status and ensure timely settlement.
• Compliance & Documentation:
• Maintain accurate documentation and records for all warranty-related activities.
• Ensure all required supporting documents (e.g., photos, diagnostic reports) are attached to claims.
• Monitor warranty audits and ensure readiness for OEM evaluations.
• Coordination:
• Coordinate with service advisors, technicians, and parts department to gather relevant information for claim processing.
• Liaise with BMW Motorrad warranty teams and regional offices for claim approvals and clarifications.
• Reporting & Analysis:
• Generate periodic reports on claim trends, rejections, and recovery rates.
• Analyze warranty costs and highlight potential areas of concern.
• Customer Handling (where applicable):
• Explain warranty coverage to customers when needed.
• Handle customer concerns related to denied or disputed claims professionally.

Requirements:

• Education: Graduate/Diploma in Automobile Engineering or equivalent.
• Experience: 2–4 years in warranty handling, preferably with a premium or luxury automotive/motorcycle brand.
• Skills:
• Good understanding of vehicle service processes and warranty systems.
• Strong attention to detail and analytical ability.
• Proficiency in DMS/ERP systems (e.g., Autoline, CDK, etc.).
• Familiarity with BMW Motorrad systems is a plus.
• Effective communication and coordination skills.

Additional Details:

• Working Hours: As per dealership norms
• Employment Type: Full-time
• Remuneration: As per industry standards and experience

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits:

• Provident Fund

Work Location: In person