Walkin drive -Virtual Care - EMT Credit cards / Liabilities

0 - 6 years

2 - 3 Lacs

Posted:2 days ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

  • Respond to customer first contact resolution mails received at designated Credit Card team ID as per agreed business TAT
  • • Responsible to identify NFTR cases and follow up with the concern business unit for adequate resolution
  • • To ensure 100% adherence to laid down process while responding to customer mails
  • • Responsible to provide complete and accurate resolution to customers, to achieve the overall objective of Customer satisfaction.
  • • To identify request received from customer for charges waiver and raise request in CBCI system as per grid

Preferred candidates:

Having good communications skills in written and oral

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Hdfc Bank logo
Hdfc Bank

Banking

Mumbai Maharashtra

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