Walkin Drive -EMT Officer credit cards -28th oct -7 Nov Hdfc Bank

0.0 - 6.0 years

2 - 6 Lacs

chennai

Work from Office

Role & responsibilities : Respond to customer first contact resolution mails received at designated credit cards team ID and Liabilities Team ID as per agreed business TAT Responsible to identify NFTR Cases and follow-up with the concern business unit for adequate resolutions To ensure 100 % adherence to laid down process while responding customer mails Responsible to provide complete and accurate resolution to customers, to achieve the overall objective of customer satisfaction To identify request recieved from customer for charges waiver and raise request in CBCI System as per grid Preferred Candidates Candidate should have good communication skill in oral and written

Posted 5 days ago

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Team Leader - Email Banking -Chennai Yes Bank

5.0 - 10.0 years

8 - 15 Lacs

Chennai

Work from Office

Job Description SLA / TAT - To provide faster resolution to customer e-mails through effective shift management and liaison with other functions. Ensure that team provides timely resolution all customer E-mails Respond to customer queries on the same day when mail is allocated. Rostering of the team to be done basis expected weekly volumes to ensure all customer mails are responded to, within the agreed timelines. Plan of action to be circulated to the team everyday in a timely manner and ensure cases are prioritized in such a way to meet the timeline committed to customer. Ensure that team raises NFTR queries to other functions in a timely manner and with adequate details, so that resolutio...

Posted 3 months ago

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Walkin drive -EMT officer NRI& Liabilities -8thJuly&9th July Hdfc Bank

2.0 - 6.0 years

3 - 6 Lacs

Chennai

Work from Office

Role & responsibilities: : Respond to customer first contact resolution mails received at designated NRI ID and liabilities ID as per agreed business TAT • Responsible to identify NFTR cases and follow up with the concern business unit for adequate resolution • To ensure adherence to all laid down process while responding to customer mails • Responsible to provide complete and accurate resolution to customers, to achieve the overall objective of Customer satisfaction. • To identify & review request received from customer for charges waiver and raise request in Branch Waiver system as per EMT grid. • To identify business opportunity by post resolution customer calling • To call customers for ...

Posted 3 months ago

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