Team Leader - Email Banking -Chennai Yes Bank

5.0 - 10.0 years

8 - 15 Lacs

Chennai

Work from Office

Job Description SLA / TAT - To provide faster resolution to customer e-mails through effective shift management and liaison with other functions. Ensure that team provides timely resolution all customer E-mails Respond to customer queries on the same day when mail is allocated. Rostering of the team to be done basis expected weekly volumes to ensure all customer mails are responded to, within the agreed timelines. Plan of action to be circulated to the team everyday in a timely manner and ensure cases are prioritized in such a way to meet the timeline committed to customer. Ensure that team raises NFTR queries to other functions in a timely manner and with adequate details, so that resolution is received without any delays. To effectively monitor NFTR cases, liaison with the other functions for resolution, follow the escalation matrix whenever required, in order to meet the resolution timeline committed to customers. Team Productivity - Drive the team to achieve the productivity targets set, to ensure prompt response to customer emails. Same to be done considering the increase in volumes and targets on turn around time. Identify training needs of the team and conduct coaching sessions to improve the learning curve. Conduct regular feedback sessions with officers, basis QA sample checks done. To effectively hand hold new officers during the first month and ensure they are trained to respond to customers directly after one month on the job. Ensure complete notice period is served by the officers at the time of exit. To plan in advance to ensure there is no productivity dips due to any exit. Customer Focus & Service Experience - Drive the team to provide resolution of queries to be Customer Focussed by providing faster and accurate qualitative resolution / response. Random sampling of cases to be done for the entire team as a part of internal quality check. To provide individual feedback to the officers based on internal / external sample checks done

Posted 1 month ago

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Walkin drive -EMT officer NRI& Liabilities -8thJuly&9th July Hdfc Bank

2.0 - 6.0 years

3 - 6 Lacs

Chennai

Work from Office

Role & responsibilities: : Respond to customer first contact resolution mails received at designated NRI ID and liabilities ID as per agreed business TAT • Responsible to identify NFTR cases and follow up with the concern business unit for adequate resolution • To ensure adherence to all laid down process while responding to customer mails • Responsible to provide complete and accurate resolution to customers, to achieve the overall objective of Customer satisfaction. • To identify & review request received from customer for charges waiver and raise request in Branch Waiver system as per EMT grid. • To identify business opportunity by post resolution customer calling • To call customers for lead generation and follow up for lead closure We are conducting walk-in-drive on 8th July to 9 July 2025, from 10 .30 AM-3 .30 PM @ porur , chennai Refer your friends for the below mentioned role. EMT officer NRI EMT Officer Liabilities Interview location: porur Commerzone , Chennai

Posted 2 months ago

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