Posted:2 days ago|
Platform:
Work from Office
Full Time
Our mission at Amazon is to be Earths most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and thats why youll find we approach things differently here. You wont be asked to read from a script or learn dialogue by heart. Instead well provide you with the training you need to problem solve for our customers. Youll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.
As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. Youll be the first point of contact for our (insert market/language) customers by answering their requests through phone, chat and/or email this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers.
This role requires working variable hours to match when customers need us most. You will work overnight/day/late shifts and your work week is minimum X hrs, for example: 4x10hrs or 5x8hrs. [OA2] In order to match our customer demand, we schedule based on a variety of different shift patterns within the operating hours of XX am and XX pm [LO3] Sunday to Monday. You may be required to work national holidays. You will learn more about your exact schedule closer to your start date.
One of the great things about joining Amazons Customer Service team is that you dont need past experience in customer service. You’ll receive training and be provided with a complete equipment package when you join. Additionally, we offer a number of benefits, including:
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.
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