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Walk-In Wipro Hiring For Semi Voice Process Technical Support 17th May

1 - 3 years

2 - 3 Lacs

Posted:1 month ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Role: Technical Support Associate/ Help Desk Associate Type: Voice ( Blended ) Education: Any Graduate/ Post Graduate Shifts: Rotational (24/7) Experience: 1-3 Years CTC: 3.20 LPA Key Responsibilities : Identify, Assist and resolving basic technical issues. Provide customer support via phone calls for international customers, in multiple languages. Troubleshoot customer queries and requests. Manage customer expectations and ensure customer satisfaction. Document customer interactions for review and follow-up. Utilize computing and technical expertise to respond to customer inquiries. Regularly review customer feedback and take measures to improve customer service. Inform customers on the steps to follow to exploit services of the company. Requirements: Strong english communication and interpersonal skills. Patience and problem-solving attitude. Prior experience in customer service (Voice, Semi Voice, Blended) is mandatory. International customer calling experience will be an added advantage. Immediate joiners/ 10days NP. Interview Location : Wipro Gachibowli Campus, Gate no-1 ( Vendor gate ), ISB Rd, Nanakaramguda, Wipro CircleTelangana, 500032. Required Document's: Please carry below document's without fail. Updated Resume Govt Proof Experience documents ( offer letter, payslips, experience letter) Note : Timings 9AM-12AM

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Wipro
Wipro

Information Technology & Services

Bengaluru

250,000+ Employees

8908 Jobs

    Key People

  • Thierry Delaporte

    CEO & Managing Director
  • Jatin Dalal

    Chief Financial Officer