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Atria Convergence Technologies (ACT)
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Technical Help Desk - Direct Walk-in

Technical Help Desk - Direct Walk-in

Atria Convergence Technologies (ACT)

1 - 3 years

2 - 4 Lacs

Chennai

Posted:7 hours ago| Platform:

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Skills Required

Router Configuration Technical Support Technical Voice Process Outlook Configuration Technical Helpdesk IP Configuration Network Support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Executive L2 THD Location: Chennai Reporting to: Team Leader L2 THD Purpose of the Role:- The objective of this role is deliver exceptional customer service by focusing on service skills and ensureall required operational parameters are met and adhered to. He/she is closely involved in interacting with customers on a day to day basis, clarifying and resolving customer complaints and queries,determining the cause of the problem, and providing best resolution. Role Description:- To provide customer satisfaction on every call To ensure closure of the ticket within the prescribed TAT To provide speedy resolution Willingness to work in rotational Off & rotational Shifts To resolves product or service problems by clarifying the customer's complaint To ensure support to all Engineers in field, sharing the configuration and responsible for internal technical support and external technical cooperation Key Result Areas:- This role will drive high performance customer service by ensuring the desired level of productivity, call quality, SME skills, resolution providing skills are as per the organizations required norms. Will be responsible for resolution of Technical complaints. Education:- Diploma/BE in EEE stream Work Experience:- Minimum of 0 3 Years of work experience Experience in customer service or call center background is preferred Experience in handling technical calls will be preferred Strong communication skills Good interpersonal skills Knowledge of multiple languages like Tamil, Kannada, Telugu, Hindi will be an added advantage. *** Please Walk-in Directly to the below address. Regards, Vinay M |9500081270 - Please call between 10:00 AM to 6:30 PM Address: TVH Belicia Towers, 10th Floor, Tower 1, Block No.94, MRC Nagar, Chennai, Tamil Nadu 600028

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Atria Convergence Technologies (ACT)

www.actcorp.in/

Telecommunications

Bangalore

1500+ Employees

45 Jobs

Key People

B.S. Bansal

Managing Director
R. Narashimhan

Chief Operating Officer

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