Job
Description
We are pleased to announce a walk-in interview for the role of Sales Executive & Operations Executive at Rentokil PCI, a leading organization committed to delivering excellence. Are you passionate about sales and looking for a rewarding career with excellent growth opportunities? We are hiring dynamic and motivated individuals to join our growing sales team! Walk-in Interview Details: Date: 13th June 2025 Time: 11:00 AM to 4:00 PM Venue: Rentokil PCI, PCI PEST CONTROL PRIVATE LIMITED H.No-1 HD Complex, Janapath Lane, Near Hotel Priya Palace, Ulubari, Guwahati - 781007, Assam Contact Person: Hitesha Patel (8828018709) Eligibility Criteria: Strong communication skills in English, Hindi, and the local language are preferred. Preference will be given to local candidates from Guwahati for ease of commuting. Candidates willing to relocate from nearby areas of Guwahati are also welcome to apply for this roles. Immediate joiners or candidates with a short notice period will be given preference. Experience: 0 to 5 years (Graduate freshers are also welcome). Qualification: Any graduate, preferably B.Sc. (Chemistry/Zoology/Agriculture). Valid driving license and two-wheeler are mandatory. Important Instructions: Carry your updated resume. Review the Job Description (JD) and visit the company website before the interview. Dress in formal attire for the interview. About Rentokil PCI: Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the No.1 pest control company in India, and Rentokil, the world's leading pest control brand. With operations across 300+ locations in India, Rentokil PCI is dedicated to setting new standards in customer service and business excellence. For more details: https://www.rentokil-pestcontrolindia.com About the Sales Executive Role: The role is responsible to identify, source and secure both long term and short-term pest control & prevention business opportunities. The incumbent shall be primarily responsible for the New Sales Productivity, Renewal and Collection as per the assigned targets. The person will report to the Branch Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders. About the Operations Executive Role: Operations Executive is responsible to manage assigned Service area & team of minimum 15 technicians to achieve targeted SOS of his territory and Productivity with Quality & timely execution of service as per schedule. By maintaining the required skill of team up to date as per ‘Technical Training Structure of RPCI’. The person will report to the Assistant Branch Manager/Branch Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders. Responsible to achieve targeted SOS, technician’s productivity, ToS, material consumption, complaint management, TPA/SQA, customer visits, Absenteeism & OT, Service leads- submissions & conversions, Technician & Customer retention Hands on Training of technicians and Supervisors on the job & utilize U+ for such activities Arrange & support ABM/BMs, DMs for Pest Awareness Programs at Customers (and conduct PAP (Pest Awareness Program) for shop floor staffs only) Ensure safety in operations and at site, E shall be owner of his / her service area in terms of all operations related actions and shall Execute daily service operations with a team of assigned Technicians within a given service areas Ensure quality of service delivery by effective supervision on technicians - on the job as per company SOPs.Ensure technicians carry out treatment within a given Time on Site (ToS) in a competent manner. (OE to engage technician via route riding, training on the job). Job Responsibilities: Business Development (Sales) Get business as per the approved business plan of the branch Responsible for sales promotion activities in the assigned territory Ensure all Sales KPIs are achieved month on month Identify and follow-up with prospective customers and respond to enquiry calls within specific time period Maximise conversion of enquiries into orders Ensure renewals in line with Company Expectations Keep a close eye on the developments & business opportunities in the assigned territory Prepare MPG and ensure it’s updated regularly Customer Service Ensure the quality of service delivery Maintain good liaison with the customers Prepare reports & submit the same on time to the customers Attend to complaints & participate in logically concluding them along with Operations and Back office whenever required Conduct detailed inspection & SRA at client's site Prepare quotations for the customers through the system Give report of customer feedback to the Branch Manager and collection of Appreciation Letter from RBU/CBU customers Set correct Customer expectations with respect to the pest management Ensure that the correct information of the customer like, email address, 2 contact numbers & address with landmark are captured Sell the visits as per iCABS frequencies so that the Annual Template Calendars can be set for timely service delivery by the service planners Share & explain the cost sheet to operations along with details of material to be used. Also share customer expectation with operations before service delivery Ensure all the sales are delivered after being visible in iCABS for planning & execution via Service Companion. Timely punching of new sales in SRA so that sufficient lead time should be give to planners to execute the services.Service Scheduling is done in consultation with Service Planners. No commitment to customer on service scheduling Administration & Accounts Ensure timely submission of invoices & getting the necessary acknowledgements wherever necessary Follow-up for the timely and correct invoicing by the back office Share the costings and customer expectation with operations before service delivery Ensure all the collections gets deposited to back office within 24 hours Review daily collection & billing with back office department Maintaining Systems and MIS Ensure the required systems related to sales are updated on timely basis. Prepare Daily and Monthly Sales Report Maintain Database of customers Key Result Areas: Business Development (Sales) Develop new business opportunities & Upselling Opportunities Renewals (if assigned) Calls/ Survey / Quotations/ PDSA as per Regional plan Collection & DSO Customer Service Timely Invoice Submission Requirements: Competencies (Skills essential to the role): Good Interpersonal & Networking Skills Ability to communicate effectively Ability to negotiate with the clients Ability to achieve targets Computer Skills Educational Qualification / Other Requirement: Qualification: Any graduate, preferably B.Sc. (Chemistry/Zoology/Agriculture). Proficient in use of computer applications & systems with Excel, Word, PowerPoint (or its equivalent) Commercial business profile Preferable experience of minimum 2 years in Home product / Home service business, residential cleaning services for Residential business profile Role Type / Key working relationships: Field Sales - Individual Contributor Role External team- Customers and Customer representative Internal team- ABM/BM, Operations & Sales Colleagues, Planners Benefits: Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in: Safety Integrity Innovation Learning & Development Open & Transparent Performance Orientation
