Walk-In-Interview || MIS Associate || Gurgaon

Job Title:

Job Summary:

The MIS (Management Information System) Associate is responsible for compiling, analyzing, and presenting operational and performance data to support business decisions in a BPO environment. This role plays a critical part in ensuring data accuracy, report generation, and performance monitoring for internal teams and clients.

Key Responsibilities:

• Generate and distribute daily, weekly, and monthly reports related to operations, productivity, and KPIs.
• Maintain and update dashboards to reflect real-time performance metrics.
• Analyze data to identify trends, anomalies, and improvement opportunities.
• Coordinate with team leads, managers, and clients to understand reporting needs.
• Automate recurring reports and optimize reporting processes using Excel, SQL, Power BI, or other tools.
• Ensure accuracy, consistency, and confidentiality of all reports and data.
• Perform data validation and clean-up as needed.
• Assist in preparing presentations and data summaries for review meetings.
• Support ad hoc data requests and operational analysis.
  

Required Skills & Qualifications:

• Bachelor's degree in Computer Science, Statistics, Business Administration, or a related field.
• 1- 3 years of experience in an MIS or reporting role, preferably in a BPO or call center environment.
• Strong knowledge of MS Excel (VLOOKUP, Pivot Tables, Macros).
• Experience with SQL and data visualization tools like Power BI or Tableau is an advantage.
• Good analytical and problem-solving skills.
• Attention to detail and high level of accuracy in data handling.
• Strong communication skills to liaise with cross-functional teams.
  

Preferred Qualifications:

• Experience with CRM, WFM (Workforce Management), or dialer systems.
• Familiarity with SLA, AHT, FCR, CSAT, and other BPO metrics.
• Exposure to automation tools such as VBA, Power Automate, or RPA.
  

Work Schedule:

• 24*7 Rotational Shift, Rotational week offs
• Work from office
  

Contact Person:

Nidhi Rastogi

8630322833

interested candidate share resume at nidhi.rastogi@igtsolutions.com