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Capgemini logo

Walk-In Interview Customer Support / Voice Process I Kolkata

1 - 5 years

2 - 3 Lacs

Kolkata

Posted:5 days ago| Platform: Naukri logo

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Skills Required

Voice Process International Voice Process BPO International Call Center Outbound Process Voice Support US Process Us Calling Inbound Voice Process Customer Support Customer Care International Process Us Voice Process International BPO International Calling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Capgemini Walk-In Drive | Kolkata | 14th June 2025 Were hiring experienced professionals in Customer Service for the roles of Process Associate and Senior Associate. Date: Saturday, 14th June 2025 Time: 9:30 AM to 12:30 PM Address: Techno International New Town (TNT), 1/1, Service Rd, DG Block (Newtown), Action Area 1, Newtown, Chakpachuria, Westbengal, Kolkata-700156 Experience Required: 1 to 5 years Skill: Customer Service Education: Graduation (Mandatory) Should be flexible for Night Shift. Job Responsibilities: Provide exceptional support with superior communication and listening skills Troubleshoot customer issues with strong technical and MS Office knowledge (especially Excel) De-escalate customer frustrations with empathy and professionalism Manage multiple tasks and customer interactions efficiently Make sound decisions and adapt quickly to changes Foster strong customer relationships and ensure satisfaction at every touchpoint Primary Skills: Strong knowledge of customer service operations and business processes Problem-solving mindset with the ability to work independently Flexible and dependable to support 24x7 operations including night shifts Note: Carry Updated Resume 2 Copy. Valid Govt.ID Proof (Aadhaar/Pan Card) People who have been interviews in last 6 month are not eligible for the interview.

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Capgemini
Capgemini
www.capgemini.com

IT Services and IT Consulting

Paris France

10001 Employees

5131 Jobs

    Key People

  • Aiman Ezzat

    Chief Executive Officer

  • Carole Ferrand

    Group Chief Financial Officer

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