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Walk in drive For Customer Service Officer

Walk in drive For Customer Service Officer

OSB India

1 - 6 years

2 - 6 Lacs

Bengaluru

Posted:1 week ago| Platform:

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Skills Required

Customer Service Customer Handling International Voice Process Customer Support Customer Care Voice Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities Handling incoming and outgoing telephone calls from both existing and prospective customers and dealing with all queries in a professional manner. To manage non voice tasks, like working on mail, secure messages and manual letters. To demonstrate an all-round knowledge of the companys products Follow up to ensure that appropriate actions were taken on customers' requests. Refer unresolved customer grievances or special requests to designated departments for further investigation. Contributes to team effort by accomplishing related results as needed. To ensure the timely communication of information to colleagues and line management To maintain timelines and work as expected to fill and complete tasks Adherence to legislative regulatory and compliance standards. 100% attendance on all the companys mandated trainings. Undertake any other duties, commensurate with grade and job title, requested by Line Manager or above. To respond to all enquiries, whether received by telephone, in writing, by e-mail or made in person efficiently, professionally and within any specified timescales. Coaching and training of new and existing employees, sharing of knowledge and tips with immediate colleagues. To bring to the immediate attention of an appropriate line manager any problems or issues, such as a complaint, potential fraud, a health and safety issue, a breach of policies etc. Preferred candidate profile 1 to 3 experience working in an international call centre environment, undertaking a voice process is essential 12 months previous experience working within the financial services industry is desirable 1. Qualification SSLC qualification is essential PUC qualification is essential Graduation in commerce stream is desirable.

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OSB India

www.osb-india.com

Information Technology

Bangalore

200 Employees

19 Jobs

Key People

Amit Sharma

CEO
Priya Gupta

CTO
Rajesh Kumar

CFO

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Walk in drive For Customer Service Officer

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