1. Core Responsibilities Implement change into regulatory reporting and Pillar 3 workbooks. Provide input on relevant regulatory reporting project work, pro-actively supporting the MI and Projects Team with building and testing new reports Provide support in testing of new Regulatory reporting system and validating input data to source system. Provide ad hoc cover within BAU regulatory reporting activities. Produce aspects of the capital calculations, reconciling the input data to the General Ledger, for incorporation into individual banks and Group Regulatory Reporting workbooks Produce disclosure templates, reconciling the output data to the General Ledger for upload into RegData. Ensure that you fully understand and comply with the organisations Risk Management Policies as they relate to your area of responsibility and demonstrate in your day to day work that you put customers at the heart of everything you do. Ensure that you fully understand and comply with the organisation’s Data Governance Policies as they relate to your area of responsibility and demonstrate in your day to day work that you treat data as an important corporate asset which must be protected and managed. Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations. 2. Experience Requirements Previous experience of analysing and processing data is essential, involving data interrogation and analysis Strong knowledge of Excel with emphasis on data query techniques is essential Previous experience working in Treasury, Finance or Risk within retail banking is desirable Experience of financial reporting is desirable Desire to gain a professional qualification 3. Knowledge Requirements Familiarity with elements of the PRA/EBA regulatory framework is desirable Advanced knowledge of Excel is essential and knowledge of VBA is desirable Range of technical understanding, including retail, treasury and accounting is desirable 4. Skill and Competency Requirements Strong analytical skills with an ability to process, collate and present large volumes of data/findings in a clear and consistent manner is essential Ability to work in a collaborative and consensus building manner with excellent interpersonal skills and ability to maintain constructive internal relationships is essential Ability to work flexibly in a fast-paced environment in order to meet urgent requests from stakeholders is essential Enthusiasm and curiosity about regulatory policy environment and how it affects the Group is essential

Responsibilities To prepare and support the year end/interim financial statements preparation process and assist manager in handling internal and external review comments for 2 Group entities and c. 21 subsidiaries (including 2 banking entities). To gather all the data required to prepare financial statements including but not limited to reporting packs & input data to prepare notes to accounts. To populate all the notes to accounts in financial statements. To perform roll-forward of Group & subsidiaries financial statements within agreed timeline once the accounts are signed off. To calculate intercompany interest by adhering to Group Transfer Pricing policy and update the calculation on a timely basis for all the changes. To keep version control up to date all the time for all the changes within work papers to ensure a sufficient audit trail for all the changes. To update End use computing (Policy & Procedure) from time to time to meet internal and external audit requirements and obtain necessary sign offs. Complete all the pre-year end planning related task within the time line agreed with LM/UK team. Ensures the timely communication of information/queries to colleagues and line management. To work closely with manager and supervisor for process improvements and implementing control to mitigate risk of wrong disclosure within financial reporting function. Responds promptly and efficiently to queries/ad-hoc request from head office, subsidiaries and other departments relating to finance related matters. Undertakes any other duties, commensurate with grade and job title, requested by Supervisor/Line Manager or above. PERSON SPECIFICATION: Senior Financial Analyst - India Applicants must be able to demonstrate the following skills, competencies and experience: Reliability and integrity Smart appearance with a confident, mature attitude A concern for quality, accuracy and attention to detail The ability to co-operate and work effectively as part of a team The ability to work effectively under pressure Good administration skills Highly organized with the ability to prioritize and manage own workload Excellent communication skills (Written & Oral) A common sense approach with the capacity to use initiative within guidelines Computer literate with good word processing and spreadsheet skills. The ability to learn internal computer systems Experience 0-2 years of post-qualification experience of audit from Big4 firms 0-2 years of work experience in Financial Reporting function (IFRS) or any other GAAP 0-2 year of work experience in a financial services industry is preferred Experience in working in off-shore work environment is good to have Knowledge Sound accounting knowledge is essential. Good knowledge of Microsoft Office tool (Excel & Word) Knowledge of IFRS is an added advantage Knowledge of financial services and banking domain is essential Qualifications CA and graduate degree in Finance / Commerce is required. Responsibilities on Information Security Management System (as per ISO 27001 Certification Requirements) Ensure strict adherence to companys security policies and procedures (for ex: Password policy, clear screen and clear desk policy, etc.) Take ownership of all the assets/information assigned and secure it in compliance with ISO 27001 standards implemented in the company. Co-operate and co-ordinate for the internal audits conducted in the company (complying to ISO 27001 standard). Report to the Incident Response Manager, any incidents you come across in the office with regard to Security threats like threats to physical asset & stored information or any risks detrimental to the Security Policies of the company, etc.,.

Responsibilities Financial Instrument Accounting & Modelling Align EIR and Fair Value accounting methodologies across the Group in line with integration plans. Own and manage EIR modelling, CPR modelling, and fair value accounting, ensuring accuracy, governance, and compliance. Process and validate raw data before ingestion into financial models. Define and execute modelling assumptions, ensuring alignment with policies and governance. Provide final month-end outputs for Finance Control and General Ledger updates to aid smooth month end closure. Conduct sensitivity analysis for external financial reporting. Monitor and report on EIR trends related to Group balance sheets (CCFS and OSB). Governance, Compliance & Reporting Maintain and develop EIR models in line with accounting standards. Establish robust control frameworks around accounting models and input/output data. Ensure effective EUDA (End User Developed Applications) controls are in place. Prepare and present committee papers for assumption or policy changes. Lead reporting to Asset and Liabilities Committee (ALCO) and Group Audit Committee, providing key insights on lending balances and associated risks. Team Leadership & Stakeholder Collaboration Manage the day-to-day BAU including task allocation to team members and monitor progress Ensure direct reports are trained and up to date on modelling procedures. Work closely with Financial Planning and Capital Markets teams to ensure consistency in EIR and Fair Value modelling. Engage openly with Internal and External Auditors, addressing findings and implementing improvements. Performance management including SMART objective setting for direct report and monitor progress through regular one on one Provide impact analysis and bespoke modelling scenarios for ongoing projects and regulatory reviews. Risk & Compliance Identify and assess business risks arising from EIR and CPR movements. Ensure compliance with Risk Management and Data Governance policies. Complete all mandatory training modules and attestations to maintain company compliance standards. PERSON SPECIFICATION: Manager - Accounting Models - India Applicants must be able to demonstrate the following skills, competencies and experience: Excellent IT Skills in the advanced use of Microsoft Word/Excel are essential Excellent VBA skills are desirable WPS / SAS / sequel coding is essential. Excellent verbal communication skills are essential Good written communication skills Good organisational skills and attention to detail Ability to manage conflicting priorities A willingness to learn, voice ideas and take responsibility for outputs Experience 5 years previous experience of working in a Financial Services industry especially within modelling, reporting function or any function working with big data is essential 3 years previous experience in a role related to financial model design, build, maintenance (including EUDA controls) and execution 5 years previous experience of working in an accounting function is essential 2 years experience of managing audit requests is essential 2 years’ experience of EIR and Fair Value accounting processes is desirable Prior experience of working in Global Delivery Centre is preferred. Qualifications CA/CPA/CFA or equivalent degree in finance Certification on Data science or analytics is desirable Knowledge Requirements Excellent knowledge of mathematical modelling is essential Excellent knowledge of NPV, PV, IRR and other related calculations Good knowledge of Mortgage Product Economics including CPR calculations is desirable Good knowledge of the mortgage servicing process and systems is desirable Good knowledge of applicable IFRS and IAS is desirable Up to date knowledge of regulatory framework is desirable. Responsibilities on Information Security Management System (as per ISO 27001 Certification Requirements) Ensure strict adherence to company’s security policies and procedures (for ex: Password policy, clear screen and clear desk policy, etc.) Take ownership of all the assets/information assigned and secure it in compliance with ISO 27001 standards implemented in the company. Co-operate and co-ordinate for the internal audits conducted in the company (complying to ISO 27001 standard). Report to the Incident Response Manager, any incidents you come across in the office with regard to Security threats like threats to physical asset & stored information or any risks detrimental to the Security Policies of the company, etc.,. OSB Behavioural Competency Framework TEAMWORK ‘The way we work with our colleagues’ REQUIRED BEHAVIOURS FROM ALL EMPLOYEES a) You understand your own role, the roles of others within your team and you work together to achieve department goals b) You take responsibility for your own work and proactively seek to support colleagues in achieving theirs c) You create team spirit by working cooperatively and respectfully with others, promoting a friendly climate and a strong morale d) You build mutual trust and respect e) You consider the impact of your conduct and your work and actions on immediate colleagues and other teams f) You strengthen team spirit by demonstrating a desire to learn from others, seeking their ideas and opinions g) You promote and embrace diversity REQUIRED BEHAVIOURS FROM ALL LINE MANAGERS & SENIOR EMPLOYEES (at OSB Grade 5 and above) h) You understand the departmental links and promote ‘joined up thinking’ across cross functional processes i) You prompt others to play an active role in the team whilst demonstrating sound conduct at all times j) You encourage others to acknowledge and value different perspectives, and how these align to appropriate behaviour and conduct COMMUNICATION ‘The way we interact with others’ REQUIRED BEHAVIOURS FROM ALL EMPLOYEES a) You communicate clearly and to the point, avoiding unnecessary jargon or complex language b) You are polite, courteous and respectful when communicating with both colleagues and customers c) You ensure that your communication is effective by considering different styles/methods and using the most appropriate d) Your communication is consistently confident, positive and articulate e) You are open, honest and constructive when expressing your opinions f) You are able to communicate confidently with colleagues more senior than yourself g) You manage conflict by being respectful and listening effectively to others and seeking to proactively address any issues that arise h) You manage your emotions effectively, especially in high pressure situations REQUIRED BEHAVIOURS FROM ALL LINE MANAGERS & SENIOR EMPLOYEES (at OSB Grade 5 and above) i) Your communication is structured, engaging, persuasive and aligned to the organisations’ culture-values j) You are able to lead meetings and discussions effectively k) You instinctively adapt your communication style to meet the needs of your target audience, demonstrating good conduct at all times

Compliance Monitoring and Assurance Programme Independently deliver and lead timely and robust Compliance Assurance and Monitoring reviews across the Group to assess the effectiveness of compliance controls and programmes to confirm that the Group is operating within its policies and procedures and in line with applicable laws and regulation. This includes the assessment of customer outcome across the full product lifecycle when necessary. Ensure that risk-based testing plans are aligned with emerging risks, and regulatory requirements, adapting them as necessary to respond to new risks or regulatory changes. Managing the closure and standard of response to the actions agreed from Compliance Assurance Monitoring reviews. Recording operational management responses and evidence, tracking progress and conducting proportionate follow up validation assessments. Responsible for the delivery of Compliance Assurance and Monitoring reviews inline with internal quality standards whilst adhering to the Compliance Assurance Methodology. This includes overseeing the performance of your team members and support other colleagues, where required, to meet these requirements. Ensure stakeholders awareness of emerging findings consistently throughout the course of review to deliver a no-surprise’ outcome. Prepare well written draft reports that provide holistic information and key recommendations that add value to business performance and outcome. Work with the Compliance Quality and Support Manager to lead assurance excellence, apply best practices and implement process enhancement. Deputise for Compliance Assurance Manager and other Senior Leadership team where required for reviews and engagements. Risk Assessment and Management Play an active part in compliance risk assessments, in collaboration with the Compliance Senior Leadership team, identifying, quantifying, and prioritising compliance risks. Monitor regulatory developments and changes in the industry to adapt and update assurance frameworks and methodologies accordingly. Stakeholder Engagement and Communication Build and maintain effective relationships with key stakeholders, including Risk, Audit, Legal, and Operations, to support a strong compliance culture across the organisation. Communicate key compliance findings, risks, and issues to senior leadership, providing recommendations for ongoing risk mitigation and improvement. Act as a compliance ambassador, ensuring that business units understand compliance requirements and are engaged in compliance efforts across all levels. Team Leadership and Development Manage Compliance Officers and Sr. Compliance Officers, providing mentorship, support, and direction to ensure high-quality work and professional development. Supervise the work performed by reporting staff and review documentation to ensure the quality of deliverables, adequacy of testing and recommend development actions to Compliance leadership team. Coordinate with the Compliance Quality and Support Manager to drive continuous improvement and plan professional development for team members. Develop subject matter expertise in core UK banking areas applicable for the bank. Provide constructive, open and timely feedback to support personal and career development of team members to help achieve their full potential enabling them to perform tasks as expected and enhance overall performance and meet goals. Contribute to develop and delivery of training for compliance team members on monitoring and testing methodologies, compliance updates, and regulatory changes. Foster a collaborative and compliant culture, building strong relationships within the compliance team and across other departments. Act as an ambassador for the bank’s compliance and conduct risk culture and standards, always demonstrating the highest standards of behaviours and integrity. Champion the Groups Purpose, Vision, and Values Develop and maintain your own continued development plan to support your continued competency. Ensure that you fully understand and comply with the organisation’s Risk Management Policies as they relate to your area of responsibility and demonstrate in your day to day work that you put customers at the heart of everything you do. Ensure that you fully understand and comply with the organisation’s Data Governance Policies as they relate to your area of responsibility and demonstrate in your day to day work that you treat data as an important corporate asset which must be protected and managed. Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations.

Deliver end to end risk-based, value adding assurance on a timely basis in line with methodology: Independently conduct quality Technology and Business audits, including planning, execution, and reporting. Discuss the findings of audit reviews with senior management (incl. exec layer) on a constructive basis in order to develop practical, innovative and value-adding solutions to audit issues identified. Writing clearly and succinctly in a well-structured and logical way - drafting high quality audit reports that are impactful, balanced, and proportionate and address the root cause of issues. Perform follow-up work ensuring management progress actions through to closure, validate they are appropriately resolved with supporting evidence or escalated in a timely manner. Apply technical expertise to produce high quality analysis and input into both the technology and business risk assessment process and related audit plan. Support the wider GIA team around how to assess and test automated controls as part of their audit delivery. Support the wider team with the utilisation of data analytics. Perform business monitoring to ensure that GIA is aware of changes in Technology and Business areas, and a necessary audit response is developed. Continually display to a high standard the behaviours expected in the Groups value driven behaviours. Keep abreast of industry best practice and regulatory requirements; be accountable for on-going development of own technical skills and knowledge; Maintain the companys compliance standards and ensure timely completion of all mandatory on-line training modules and attestations. 1. Experience Requirements Essential: Minimum 7 years internal audit experience. Demonstrable experience of managing delivery of multiple audits at the same time. Experience of using data analytics to support audit delivery. Desirable: At least 7 years of experience out of which a minimum of 5 years of internal audit retail banking financial services experience ideally within the Big 4 and banking ideally covering both business and technology areas. Experience of business transformation/change and Cloud.

Responsibilities To prepare and support the year end/interim financial statements preparation process and assist manager in handling internal and external review comments for 2 Group entities and c. 21 subsidiaries (including 2 banking entities). To gather all the data required to prepare financial statements including but not limited to reporting packs & input data to prepare notes to accounts. To populate all the notes to accounts in financial statements. To perform roll-forward of Group & subsidiaries financial statements within agreed timeline once the accounts are signed off. To calculate intercompany interest by adhering to Group Transfer Pricing policy and update the calculation on a timely basis for all the changes. To keep version control up to date all the time for all the changes within work papers to ensure a sufficient audit trail for all the changes. To update End use computing (Policy & Procedure) from time to time to meet internal and external audit requirements and obtain necessary sign offs. Complete all the pre-year end planning related task within the time line agreed with LM/UK team. Ensures the timely communication of information/queries to colleagues and line management. To work closely with manager and supervisor for process improvements and implementing control to mitigate risk of wrong disclosure within financial reporting function. Responds promptly and efficiently to queries/ad-hoc request from head office, subsidiaries and other departments relating to finance related matters. Undertakes any other duties, commensurate with grade and job title, requested by Supervisor/Line Manager or above. PERSON SPECIFICATION: Senior Financial Analyst - India Applicants must be able to demonstrate the following skills, competencies and experience: Reliability and integrity Smart appearance with a confident, mature attitude A concern for quality, accuracy and attention to detail The ability to co-operate and work effectively as part of a team The ability to work effectively under pressure Good administration skills Highly organized with the ability to prioritize and manage own workload Excellent communication skills (Written & Oral) A common sense approach with the capacity to use initiative within guidelines Computer literate with good word processing and spreadsheet skills. The ability to learn internal computer systems Experience 0-2 years of post-qualification experience of audit from Big4 firms 0-2 years of work experience in Financial Reporting function (IFRS) or any other GAAP 0-2 year of work experience in a financial services industry is preferred Experience in working in off-shore work environment is good to have Knowledge Sound accounting knowledge is essential. Good knowledge of Microsoft Office tool (Excel & Word) Knowledge of IFRS is an added advantage Knowledge of financial services and banking domain is essential Qualifications CA and graduate degree in Finance / Commerce is required. Responsibilities on Information Security Management System (as per ISO 27001 Certification Requirements) Ensure strict adherence to companys security policies and procedures (for ex: Password policy, clear screen and clear desk policy, etc.) Take ownership of all the assets/information assigned and secure it in compliance with ISO 27001 standards implemented in the company. Co-operate and co-ordinate for the internal audits conducted in the company (complying to ISO 27001 standard). Report to the Incident Response Manager, any incidents you come across in the office with regard to Security threats like threats to physical asset & stored information or any risks detrimental to the Security Policies of the company, etc.,.

Develop and maintain standardized reports, dashboards and portals utilizing the business intelligence platform s software developer tools Core Responsibilities Defined, designed, and developed interactive dashboards and other automated reporting in Power BI Develop and maintain standardized reports, dashboards and portals utilizing the business intelligence platform s software developer tools Data preprocessing Data transformation Participates in the design and maintenance of the Database Management System (DBMS) including data modelling, extraction, cleansing, aggregation, transformation and validating the data to ensure accuracy and consistency. Analyse complex business problems to execute the vision and strategy of the Compliance organization with the overarching goal to reduce operational risk across the enterprise. Consistently complete tasks within agreed upon target dates Pro-Active and resourceful with the ability to work independently and problem solve Experience Requirements Data Analyst with 2+ years of experience in designing, developing, and deploying interactive data visualizations and reports. Ability to transform raw data into actionable insights that drive business decisions. Skilled in data modelling, DAX calculations, and creating user-friendly dashboards to empower business stakeholders. Experience in building data models in power BI desktop to integrate data from sources such as SQL server databases, spreadsheets, and APIs. Experience in data transformation and manipulation techniques. Knowledge Requirements Excellent people management skills Data analysis SQL Power BI Statistical analysis Data visualization Skill and Competency Requirements Attention to detail and ability to learn and adapt quickly is essential. Intermediate level skills in respect of verbal written communication are essential. Intermediate level skills in respect of the ability to self-manage are essential. Required Qualifications/Certifications Degree (or equivalent) qualifications are desirable. Bachelor s degree in computer science, Data Science, Information Systems, or a related field is desirable.

About us: OsbIndia (OSBI) is an offshore subsidiary of OSB Group. OSBI was incorporated in 2004 as a key part of the OSB Group s business strategy to provide operational service support. OSBI works with the Group s trading brands in the UK, providing exceptional customer support and service delivery to new and existing customers. OSBI also prides itself on offering operational excellence by devising and utilizing process improvements and functional efficiencies. Job Purpose The key purpose of this role is to deliver new, and changes to existing data solutions, data extraction and transform (ETL) for identified and agreed business requirements, providing accurate and timely information in support of business needs through projects and programmes. Core Responsibilities Leading solutions for data engineering Maintain the integrity of both the design and the data that is held within the architecture Champion and educate people in the development and use of data engineering best practises Support the Head of Data Engineering and lead by example Contribute to the development of database management services and associated processes relating to the delivery of data solutions Provide requirements analysis, documentation, development, delivery and maintenance of data platforms. Develop database requirements in a structured and logical manner ensuring delivery is aligned with business prioritisation and best practise Design and deliver performance enhancements, application migration processes and version upgrades across a pipeline of BI environments. Provide support for the scoping and delivery of BI capability to internal users. Identify risks and issues and escalate to Line / Project manager. Work with clients, existing asset owners their service providers and non BI development staff to clarify and deliver work stream objectives in timescales that deliver to the overall project expectations. Develop and maintain documentation in support of all BI processes. Proactively identify cost-justifiable improvements to data manipulation processes. Research and promote relevant BI tools and processes that contribute to increased efficiency and capability in support of corporate objectives. Promote a culture that embraces change, continuous improvement and a can do attitude. Demonstrate enthusiasm and self-motivation at all times. Establish effective working relationships with other internal teams to drive improved efficiency and effective processes. Be a champion for high quality data and use of strategic data repositories, associated relational model, and Data Warehouse for optimising the delivery of accurate, consistent and reliable business intelligence Ensure that you fully understand and comply with the organisation s Risk Management Policies as they relate to your area of responsibility and demonstrate in your day to day work that you put customers at the heart of everything you do. Ensure that you fully understand and comply with the organisation s Data Governance Policies as they relate to your area of responsibility and demonstrate in your day to day work that you treat data as an important corporate asset which must be protected and managed. Maintain the company s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations. Experience Requirements 9+ years Data Engineering (SQL, Data warehousing) / ETL (SSIS) development experience is essential 5 years data design experience in an MI / BI / Analytics environment (Kimball, lake house, data lake) is essential 5 years experience of working in a structured Change Management project lifecycle is essential Experience of working in a financial services environment is desirable Experience of dealing with senior management within a large organisation is desirable 5 years experience of developing in conjunction with large complex projects and programmes is desirable Experience mentoring other members of the team on best practise and internal standards is essential Experience with cloud data platforms desirable (Microsoft Azure) is desirable Knowledge Requirements A strong knowledge of business intelligence solutions and an ability to translate this into data solutions for the broader business is essential Strong demonstrable knowledge of data warehouse methodologies Robust understanding of high level business processes is essential Understanding of data migration, including reconciliation, data cleanse and cutover is desirable Skill and Competency Requirements Excellent Data Warehouse skills with substantial experience in extracting, reporting and manipulating data from a data warehouse environment are essential Significant technical skills such as Transact SQL language, relational database skills are essential Ability to deliver complex data platforms and solutions is essential Excellent verbal and written communication skills are essential Business analysis skills are essential Good listening skills are essential Excellent organisational skills are essential Attention to detail is essential Ability to prioritise tasks and manage time effectively is essential Flexible approach and attitude is essential Required Qualifications/Certifications GSCE/GCE qualifications in both Maths and English are essential Computing related degree or equivalent is desirable Microsoft SQL Server 2019 certification is desirable Why join OSBI We understand your career and how you progress is as unique as your individual personality. Weve created a culture and an environment that encourages personal growth and offers our people opportunities to learn and succeed. Whether youre in the early stages of your career or already have an established profession, were constantly seeking to hire talented individuals who want to make a difference and grow with us. Were a connected company working together to create a business in which we can all take pride and prosper. If you want to know more about OSBI, please click on the website link: To know more about OSBI culture please find us on Instagram @OSBINDIA To find out more about the roles updates please follow our LinkedIn Page www.linkedin.com/company/osbi.

Problem Manager IND Bengaluru, Karnataka, India Hyderabad, Telangana, India Req #1091 06 March 2025 About us: OsbIndia (OSBI) is an offshore subsidiary of OSB Group. OSBI was incorporated in 2004 as a key part of the OSB Group s business strategy to provide operational service support. OSBI works with the Group s trading brands in the UK, providing exceptional customer support and service delivery to new and existing customers. OSBI also prides itself on offering operational excellence by devising and utilizing process improvements and functional efficiencies. Job Purpose The purpose of the Problem Manager role will be to prevent incidents from occurring, minimising the impact of unavoidable incidents, publishing workarounds, developing the concept of known errors and utilising incident data to identify trends. The role will be pivotal to continuing to drive improved stability and future continued improvement across OSB technologies. Core Responsibilities Oversee day-to-day process execution for the Problem Management process Gathering data on incident trends, hardware and software failures, and resource utilisation and capacity issues. Analysing these trends to identify potential problems and/or recurring incidents. Identifying potential solutions, assessing the impact of each, and evaluating alternatives. Putting strategies and processes in place to solve problems permanently. Identifying resolved problems as candidates for inclusion in the Known Error Database and helping the teams to develop workarounds to problems with no permanent fix. Implement mechanisms for proactive problem management by analysing historical data to identify and eliminate potential incidents before they occur. Responsible for improving and protecting the availability and resilience of the company s IT infrastructure. Developing, implementing and improving the problem management process Integrating the process into the ITSM toolset Schedule and chair Problem Review / Problem Board Problem Task review meetings, delivering regular and consistent reports enabling management Information critical for decision making. Escalating issue s to senior management when traction is not happening on tasks assigned to technicians. Deliver a risk based problem scoring metric Work with technicians for submitting change requests as required for eliminating known problems or problem prevention for problem resolution. Contributing to continuous service improvement of technologies, process, people and tools. Communication of problems to various stakeholders of varying degrees of seniority, this could include 3rd parties. Maintain the company s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations. Experience Requirements Equivalent to 6-8 years of overall experience in the IT industry Equivalent to 2 + years previous experience undertaking analytical problem solving within an IT environment is essential Equivalent to 2 + years Experience working within a complex technology environment is essential Equivalent to 2 + years Experience in an IT Service Management environment is essential Minimum 2 years experience with Service Now ITSM tooling is essential Equivalent to 2+ Years or more demonstrated experience in working with diverse teams across on and offshore including line and performance managed is essential. Knowledge Requirements Basic knowledge of UK mortgage and/or savings products is desirable. Excellent knowledge of problem management principles and the processes required for supporting them is essential. Knowledge of Service Desk and Incident Management Systems and disciplines is essential. Excellent knowledge of IT Infrastructure technologies used in a banking domain is essential. Detailed knowledge of the ISO 20K, 27K, 9K is desirable Skill and Competency Requirements Excellent skills in respect of documentation, strong problem solving, analytical and time management are essential Excellent skills in analysis, communication, emotional intelligence, resilience, creativity, adaptability, attention to detail , accuracy, organisational and teamwork are essential Expert skills in respect of stakeholder management are essential Expert skills in respect of written and oral communication are essential Proficiency in Microsoft Office / O365 (Word, Excel, and PowerPoint) are desirable Required Qualifications/Certifications Bachelor s degree in Computer Science or related field is essential. Technical IT training qualifications is beneficial ITIL v4 Foundation certification is essential Problem management qualification is beneficial Quality Process related certifications are desirable Why join OSBI We understand your career and how you progress is as unique as your individual personality. Weve created a culture and an environment that encourages personal growth and offers our people opportunities to learn and succeed. Whether youre in the early stages of your career or already have an established profession, were constantly seeking to hire talented individuals who want to make a difference and grow with us. Were a connected company working together to create a business in which we can all take pride and prosper. If you want to know more about OSBI, please click on the website link: To know more about OSBI culture please find us on Instagram @OSBINDIA To find out more about the roles updates please follow our LinkedIn Page www.linkedin.com/company/osbi.

Audit Manager Bengaluru, Karnataka, India Req #1075 06 March 2025 About us: OsbIndia (OSBI) is an offshore subsidiary of OSB Group. OSBI was incorporated in 2004 as a key part of the OSB Group s business strategy to provide operational service support. OSBI works with the Group s trading brands in the UK, providing exceptional customer support and service delivery to new and existing customers. OSBI also prides itself on offering operational excellence by devising and utilizing process improvements and functional efficiencies. Job Purpose The Audit Manager role is part of an expanding and high performing Group Internal Audit (GIA) team responsible for delivering independent, objective assurance and consulting activity to the Audit Committee, Board and management on the quality and effectiveness of the Group s internal control, risk management and governance systems and processes. This will include supporting the delivery of the audit plan and related activities in a timely manner to best practice standards, producing value-adding and high-quality internal audit services to help the organisation achieve its objectives. Ideally the candidate should demonstrable Retail banking internal audit or assurance experience within financial services consulting/banking with the ability to interpret issues and recommend practical solutions. The base location for the role is Bangalore with limited travel to the Hyderabad office. Core Responsibilities Deliver end to end risk-based, value adding assurance on a timely basis in line with methodology: Independently conduct quality Technology and Business audits, including planning, execution, and reporting. Discuss the findings of audit reviews with senior management (incl. exec layer) on a constructive basis in order to develop practical, innovative and value-adding solutions to audit issues identified. Writing clearly and succinctly in a well-structured and logical way - drafting high quality audit reports that are impactful, balanced, and proportionate and address the root cause of issues. Perform follow-up work ensuring management progress actions through to closure, validate they are appropriately resolved with supporting evidence or escalated in a timely manner. Apply technical expertise to produce high quality analysis and input into both the technology and business risk assessment process and related audit plan. Support the wider GIA team around how to assess and test automated controls as part of their audit delivery. Support the wider team with the utilisation of data analytics. Perform business monitoring to ensure that GIA is aware of changes in Technology and Business areas, and a necessary audit response is developed. Continually display to a high standard the behaviours expected in the Group s value driven behaviours. Keep abreast of industry best practice and regulatory requirements; be accountable for on-going development of own technical skills and knowledge; Maintain the company s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations. Experience Requirements Essential: Minimum 7 years internal audit experience. Demonstrable experience of managing delivery of multiple audits at the same time. Experience of using data analytics to support audit delivery. Desirable: At least 7 years of experience out of which a minimum of 5 years of internal audit retail banking financial services experience ideally within the Big 4 and banking ideally covering both business and technology areas. Experience of business transformation/change and Cloud. Knowledge Requirements Essential: Robust knowledge of risk and controls principles. Strong understanding of project management methodologies. Intermediate knowledge of MS Office, including word, Excel, PowerPoint, and Visio. Desirable: Knowledge of data analysis software such as SAS, ACL, IDEA, MS Power BI and Qlik Knowledge of UK banking regulations. Skill and Competency Requirements Essential: High level of motivation and ability to work independently in an organised manner under pressure. Proven competence to deliver projects on time and to budget. Dynamic communicator who can build strong relationships and make effective use of data / technical expertise to influence and persuade others. Critical thinker with excellent attention to detail to assimilate relevant information and data and provide value-added insight. Open minded with the ability to receive, and provide, constructive feedback and grow. Excellent listening, verbal, written and presentation skills speaking clearly and fluently; expressing opinion, information, and key points of an argument clearly; responding quickly to the needs of an audience and to their reactions and feedback; projecting credibility and intellectual curiosity. Desirable: Ability to interact comfortably with Executive management. Required Qualifications/Certifications Essential: Bachelor s degree, or equivalent professional experience in technology, business, change or a related field is essential. Desirable: Industry recognized qualifications such as CISA, CRISC, ACA . Industry recognized programme management qualifications such as Prince2, Project Management Qualification (PMQ) and Certified ScrumMaster. Why join OSBI We understand your career and how you progress is as unique as your individual personality. Weve created a culture and an environment that encourages personal growth and offers our people opportunities to learn and succeed. Whether youre in the early stages of your career or already have an established profession, were constantly seeking to hire talented individuals who want to make a difference and grow with us. Were a connected company working together to create a business in which we can all take pride and prosper. If you want to know more about OSBI, please click on the website link: To know more about OSBI culture please find us on Instagram @OSBINDIA To find out more about the roles updates please follow our LinkedIn Page www.linkedin.com/company/osbi.

1. Job Purpose The key purpose of this role is to build rapport both over the phone and email with the customers and to deal with all the queries raised by customer in a professional manner. You'll spend most of your time with customers undertaking reviews, building strong lasting relationships and helping them by offering simple, straight forward support. You might have opportunity to travel to UK based on the business requirement. 2. Core Responsibilities Handling incoming and outgoing telephone calls from both existing and prospective customers and dealing with all queries in a professional manner. To manage non voice tasks, like working on mail, secure messages and manual letters. To demonstrate an all-round knowledge of the companys products Follow up to ensure that appropriate actions were taken on customers' requests. Refer unresolved customer grievances or special requests to designated departments for further investigation. Contributes to team effort by accomplishing related results as needed. To ensure the timely communication of information to colleagues and line management To maintain timelines and work as expected to fill and complete tasks Adherence to legislative regulatory and compliance standards. 100% attendance on all the company’s mandated trainings. Undertake any other duties, commensurate with grade and job title, requested by Line Manager or above. To respond to all enquiries, whether received by telephone, in writing, by e-mail or made in person efficiently, professionally and within any specified timescales. Coaching and training of new and existing employees, sharing of knowledge and tips with immediate colleagues. To bring to the immediate attention of an appropriate line manager any problems or issues, such as a complaint, potential fraud, a health and safety issue, a breach of policies etc.. To ensure the timely communication of information to first line manager. Follow basic behaviours and expectations of maintaining schedule adherence Follow and respect company values and act and support accordingly 3. Experience Requirements 12m previous experience working in an international call centre environment, undertaking a voice process is essential 12m previous experience working within the financial services industry is desirable 4. Qualification SSLC qualification is essential PUC qualification is essential Graduation in commerce stream is desirable 5. Knowledge Requirements Intermediate level skills in Microsoft Word and Excel are essential Basic knowledge of UK mortgage and/or savings products is desirable 6. Skill and Competency Requirements Strong communication skills both written and verbal Understanding of risks and internal controls Attention to detail and organisational skills Problem solving and analytical skills Good people management skills 7. Responsibilities re Information Security Management System (as per ISO 27001 Certification Requirements) Ensure strict adherence to company’s security policies and procedures (for ex: Password policy, clear screen and clear desk policy, etc.) Take ownership of all the assets/information assigned and secure it in compliance with ISO 27001 standard implemented in the company. Co-operate and co-ordinate for the internal audits conducted in the company (complying to ISO 27001 standard). Report to the Incident Response Manager, any incidents you come across in the office with regard to Security threats like threats to physical asset & stored information or any risks detrimental to the Security Policies of the company, etc.,. Responsible to supervise in ensuring that all personnel reporting to you shall observe all Security requirements and be appropriately trained in Security.

Role & responsibilities : Over all 2 plus years of experience with minimum of 2 years experience on Automation Tools like QTP, HP ALM, Selenium, minimum of 2 years’ experience on Automation Tools like WDIO,API Testing and BDD framework Automation framework development, stakeholder interaction, risk management and team management skills Good experience on VB Scripting, Java and other object oriented programming languages Good Understanding of DevOps and Agile practices Excellent communication skills Experience of Testing core systems within the Financial Services industry is essential Previous experience working with Mortgage and Savings products and systems is desirable

1. Core Responsibilities Responsible for Anaplan development, which includes building new modules and updating or amending existing modules. Ensuring work is completed to Anaplan development principles and standards. Responsible for fully documenting the build of each module to facilitate support in the future and audit expectations. Track and provide regular updates on benefits of work, including decommissioning existing End User Developed Applications (EUDAs) Establish UAT for end users to complete as modules are developed and support the UAT process. Provide structured training on developed modules and support the end user. (End user is responsible for running modules and not this role) Manage data integrity within Anaplan which includes working with the FP&A Management team to establish data control principles which formalise data readiness through accounting cycles (including reconciliation to firm ledger) and defining and embedding approach to version control Ensure that you fully understand and comply with the organisations Risk Management Policies as they relate to your area of responsibility and demonstrate in your day-to-day work that you put customers at the heart of everything you do. Ensure that you fully understand and comply with the organisation’s Data Governance Policies as they relate to your area of responsibility and demonstrate in your day-to-day work that you treat data as an important corporate asset which must be protected and managed. Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations. 2. Experience Requirements 3 years’ experience of Anaplan development aligned to the module design principles of Anaplan 3 years previous experience of dealing with stakeholders at all levels is essential 3 years previous experience of working in Financial Services is essential 3 years of experience working closely with a network outside of the immediate function and building trusted partnerships that are collaborative but still enable healthy challenge is essential 3. Knowledge Requirements Expert knowledge Anaplan development and system design best practices Knowledge of financial information structures including general ledger and an appreciation of how information flows from front office systems into a ledger Expert knowledge on how to structure and support a formal UAT for small system development Expert knowledge on how to structure and write development documentation 4. Skill and Competency Requirements Exceptional communication and stakeholder management skills are essential Specialist analytical skills are essential Advanced skills with respect to defining quality management reporting and the ability to mould output to the right level is essential. Strong collaboration skills are essential Strong ability to be proactive in asking questions and engaging teams as needed as will be reliant on relationship building over time Understanding of the constituents of a strong control environment is essential to ensure that the Finance considerations are built based on a strong foundation Intellectual curiosity and the desire to learn so that the right level of knowledge is used to make sound decisions. Emotional intelligence to undertake this in the right way is essential Strong ability to present at management and committee level is essential Strong ability to quickly adapt knowledge to new situations is essential Specialist skills in respect of MS Office, particularly Excel are essential 5. Required Qualifications/Certifications GSCE/GCE qualifications in both Maths and English are essential Professional Finance Qualification is essential

Role & responsibilities Handling incoming and outgoing telephone calls from both existing and prospective customers and dealing with all queries in a professional manner. To manage non voice tasks, like working on mail, secure messages and manual letters. To demonstrate an all-round knowledge of the companys products Follow up to ensure that appropriate actions were taken on customers' requests. Refer unresolved customer grievances or special requests to designated departments for further investigation. Contributes to team effort by accomplishing related results as needed. To ensure the timely communication of information to colleagues and line management To maintain timelines and work as expected to fill and complete tasks Adherence to legislative regulatory and compliance standards. 100% attendance on all the companys mandated trainings. Undertake any other duties, commensurate with grade and job title, requested by Line Manager or above. To respond to all enquiries, whether received by telephone, in writing, by e-mail or made in person efficiently, professionally and within any specified timescales. Coaching and training of new and existing employees, sharing of knowledge and tips with immediate colleagues. To bring to the immediate attention of an appropriate line manager any problems or issues, such as a complaint, potential fraud, a health and safety issue, a breach of policies etc. Preferred candidate profile 1 to 3 experience working in an international call centre environment, undertaking a voice process is essential 12 months previous experience working within the financial services industry is desirable 1. Qualification SSLC qualification is essential PUC qualification is essential Graduation in commerce stream is desirable.

1. Core Responsibilities Handling incoming and outgoing telephone calls from both existing and prospective customers and dealing with all queries in a professional manner. To manage non voice tasks, like working on mail, secure messages and manual letters. To demonstrate an all-round knowledge of the companys products Follow up to ensure that appropriate actions were taken on customers' requests. Refer unresolved customer grievances or special requests to designated departments for further investigation. Contributes to team effort by accomplishing related results as needed. To ensure the timely communication of information to colleagues and line management To maintain timelines and work as expected to fill and complete tasks Adherence to legislative regulatory and compliance standards. 100% attendance on all the company’s mandated trainings. Undertake any other duties, commensurate with grade and job title, requested by Line Manager or above. To respond to all enquiries, whether received by telephone, in writing, by e-mail or made in person efficiently, professionally and within any specified timescales. Coaching and training of new and existing employees, sharing of knowledge and tips with immediate colleagues. To bring to the immediate attention of an appropriate line manager any problems or issues, such as a complaint, potential fraud, a health and safety issue, a breach of policies etc.. To ensure the timely communication of information to first line manager. Follow basic behaviours and expectations of maintaining schedule adherence Follow and respect company values and act and support accordingly 2. Experience Requirements 1 to 3 experience working in an international call centre environment, undertaking a voice process is essential 12 months previous experience working within the financial services industry is desirable 3. Qualification SSLC qualification is essential PUC qualification is essential Graduation in commerce stream is desirable 4. Knowledge Requirements Intermediate level skills in Microsoft Word and Excel are essential Basic knowledge of UK mortgage and/or savings products is desirable 5. Skill and Competency Requirements Strong communication skills both written and verbal Understanding of risks and internal controls Attention to detail and organisational skills Problem solving and analytical skills Good people management skills

1. Core Responsibilities Handling incoming and outgoing telephone calls from both existing and prospective customers and dealing with all queries in a professional manner. To manage non voice tasks, like working on mail, secure messages and manual letters. To demonstrate an all-round knowledge of the companys products Follow up to ensure that appropriate actions were taken on customers' requests. Refer unresolved customer grievances or special requests to designated departments for further investigation. Contributes to team effort by accomplishing related results as needed. To ensure the timely communication of information to colleagues and line management To maintain timelines and work as expected to fill and complete tasks Adherence to legislative regulatory and compliance standards. 100% attendance on all the company’s mandated trainings. Undertake any other duties, commensurate with grade and job title, requested by Line Manager or above. To respond to all enquiries, whether received by telephone, in writing, by e-mail or made in person efficiently, professionally and within any specified timescales. Coaching and training of new and existing employees, sharing of knowledge and tips with immediate colleagues. To bring to the immediate attention of an appropriate line manager any problems or issues, such as a complaint, potential fraud, a health and safety issue, a breach of policies etc.. To ensure the timely communication of information to first line manager. Follow basic behaviours and expectations of maintaining schedule adherence Follow and respect company values and act and support accordingly 2. Experience Requirements 12m previous experience working in an international call centre environment, undertaking a voice process is essential 12m previous experience working within the financial services industry is desirable 3. Qualification SSLC qualification is essential PUC qualification is essential Graduation in commerce stream is desirable

1. Core Responsibilities Implement change into regulatory reporting and Pillar 3 workbooks. Provide input on relevant regulatory reporting project work, pro-actively supporting the MI and Projects Team with building and testing new reports Provide support in testing of new Regulatory reporting system and validating input data to source system. Provide ad hoc cover within BAU regulatory reporting activities. Produce aspects of the capital calculations, reconciling the input data to the General Ledger, for incorporation into individual banks and Group Regulatory Reporting workbooks Produce disclosure templates, reconciling the output data to the General Ledger for upload into RegData. Maintain a close relationship with stakeholders across Finance, Treasury, Capital markets, Risk, Credit risk and Change. Ensure that you fully understand and comply with the organisations Risk Management Policies as they relate to your area of responsibility and demonstrate in your day to day work that you put customers at the heart of everything you do. Ensure that you fully understand and comply with the organisations Data Governance Policies as they relate to your area of responsibility and demonstrate in your day to day work that you treat data as an important corporate asset which must be protected and managed. Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations. 2. Experience Requirements Overall 10+ years of experience in regulatory world. 5 years previous experience working in Treasury, Finance or Risk within retail banking is essential 5 years previous experience understanding and interpreting regulatory policy is essential 5 years previous experience of analysing and processing large volumes of data is essential Previous experience of interacting with senior stakeholders is essential Previous experience of carrying out detailed testing activity and carrying out technical validation is essential Previous experience of implementing regulatory change is essential Experience of writing policy and framework documents is essential Previous experience of delivering Pillar 3 disclosures is desirable Experience in change management processes is desirable 3. Knowledge Requirements Familiarity with elements of the PRA/EBA regulatory framework is essential Advanced knowledge of Excel is essential and knowledge of VBA is desirable Wide range of technical understanding, including retail, treasury and accounting is essential Specialist regulatory knowledge regarding IRB and IFRS9 is desirable Specialist regulatory knowledge regarding the retail banking industry is desirable 4. Skill and Competency Requirements Strong analytical skills with an ability to process, collate and present large volumes of data/findings in a clear and consistent manner is essential Ability to work in a collaborative and consensus building manner with excellent interpersonal skills and ability to maintain constructive internal relationships is essential Ability to work flexibly in a fast-paced environment in order to meet urgent requests from stakeholders is essential Enthusiasm and curiosity about regulatory policy environment and how it affects the Group is essential Ability to write reports in a clear and succinct manner, with the ability to communicate complex technical information to a senior audiences is essential

Role & responsibilities Handling incoming and outgoing telephone calls from both existing and prospective customers and dealing with all queries in a professional manner. To manage non voice tasks, like working on mail, secure messages and manual letters. To demonstrate an all-round knowledge of the companys products Follow up to ensure that appropriate actions were taken on customers' requests. Refer unresolved customer grievances or special requests to designated departments for further investigation. Contributes to team effort by accomplishing related results as needed. To ensure the timely communication of information to colleagues and line management To maintain timelines and work as expected to fill and complete tasks Adherence to legislative regulatory and compliance standards. 100% attendance on all the companys mandated trainings. Preferred candidate profile 1 to 3 experience working in an international call centre environment, undertaking a voice process is essential 12 months previous experience working within the financial services industry is desirable Note : Only immediate joiner walk in to our office .

Role & responsibilities : 3+ years Data Engineering (SQL, Data warehousing) / ETL (SSIS) development experience is essential 3 years data design experience in an MI / BI / Analytics environment (Kimball, lake house, data lake) is essential 3 years experience of working in a structured Change Management project lifecycle is essential Experience of working in a financial services environment is desirable Experience of dealing with senior management within a large organisation is desirable 3 years experience of developing in conjunction with large complex projects and programmes is desirable Experience mentoring other members of the team on best practise and internal standards is essential Experience with cloud data platforms desirable (Microsoft Azure) is desirable