Walk in Drive For Customer Service - Contract

OSB India

1 - 5 years

4 - 6 Lacs

bengaluru

Posted:3 weeks ago| Platform:

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Skills Required

customer service international voice process customer support banking process voice process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Handling incoming and outgoing telephone calls from both existing and prospective customers and dealing with all queries in a professional manner.
Handling customer requests that come through other means such as email, post and online applications.
To demonstrate an all-round knowledge of the companys products
Follow up to ensure that appropriate actions were taken on customers' requests.
Refer unresolved customer grievances or special requests to designated departments for further investigation.
Contributes to team effort by accomplishing related results as needed.
To ensure the timely communication of information to colleagues and line management
Maintain the companys compliance standards and own compliance training
Undertake any other duties, commensurate with grade and job title, requested by Line Manager or above.
To respond to all enquiries, whether received by telephone, in writing, by e-mail or made in person efficiently, professionally and within any specified timescales.
Coaching and training of new and existing employees, sharing of knowledge and tips with immediate colleagues.
To bring to the immediate attention of an appropriate line manager any problems or issues, such as a complaint, potential fraud, a health and safety issue, a breach of policies etc..
To ensure the timely communication of information to colleagues and line management

Preferred candidate profile

12m previous experience working in an international call centre environment, undertaking a voice or semi-voice process is essential
12m previous experience working within the financial services industry is desirable.

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