Team Lead || International Voice Process || UK Shifts || Gurgaon

3 - 8 years

7 - 9 Lacs

Posted:-1 days ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Lead, motivate, and guide a team of customer service representatives.
Monitor daily team performance and ensure adherence to service standards.Allocate tasks, manage schedules, and ensure adequate staffing during shifts.Track KPIs, etc.

Required Candidate profile

A Graduate with relevant exp. in Team handling.Strong knowledge of customer service metricsExcellent leadership, coaching, and mentoring skills.Positive attitude with strong people mgmt. skills.

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