VP - SME

In this role, you will define and lead the end-to-end business strategy for the SME/Retail segment with a focus on scalable and low-cost acquisition, engagement, and monetization. Your responsibilities will include: - Building and managing strategic partnerships with platforms like Zoho, Wix, BigCommerce, Shopify, etc., as well as key players like YourStory, IndiaMART, and relevant ERP and developer partners. - Developing innovative GTM strategies to drive customer conversion, improve retention, and increase ARPU through value-added SaaS offerings. - Driving sales on the leads and base provided by the marketing/sales team. - Collaborating closely with Product, Marketing, Sales, and Tech teams to drive initiatives that enhance the experience and performance of the SME customer segment. - Driving product penetration in the existing customer base. - Forging partnerships with other enterprises/banks where there is potential to offer our solutions to their user base. - Maintaining strong relationships in the ecosystem and acting swiftly on emerging business opportunities. - Gathering feedback from customers and relaying it to the product and other respective teams for product upgrades. What We Are Looking For: - Striving to deliver client satisfaction. - Ensuring that account plans align with client objectives and interests to exceed expectations. - Achieving financial results by managing accounts to meet or exceed growth and profitability targets. - Addressing client needs and building financial plans while striving to outperform and exceed prior profitability and revenue. Desired Profile: - Strong sales experience coupled with a solution-oriented mindset. - Prior experience in driving a business vertical will be a plus. - Excellent verbal and written communication skills to effectively engage with various stakeholders.,