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VP Cards- CC and Third Party

VP Cards- CC and Third Party

Hsbc

10 - 15 years

25 - 30 Lacs

Mumbai

Posted:1 week ago| Platform:

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Skills Required

Team management Sales planning Operational risk Wealth management Telesales Process improvement Asset management Resource management Principal Analytics

Work Mode

Work from Office

Job Type

Full Time

Job Description

Assigning specific and measurable goals for Contact Center which are in line to meet Annual Operating plan.

Develop effective sales management tools to achieve the desired productivity per FTE across processes/campaigns.
Ensure close business taking throughout the lifecycle of application processing.
Liaising with the CVM team to share the VOC and competition offering in order to develop new products/offers.

Coordinating with HSBC MKTG Analytics, MTKG team to ensure timely allocation and adequate & effective database availability.
Ensure that the complaints are resolved in a timely manner and ensure that the learnings used for process improvement.
Manage attrition level and achieve stability and productivity across processes
Accessing & driving training and Developmental needs for self and for team.

Sales Planning and Resource management for all processes to maximize the response Rate and Campaign Productivity.

Maintain Team Morale by driving team to meet more customer needs with right values and behavior.

Maintain HSBC internal control standards, implement and observe Group Compliance Policy and maintain awareness of operational risk and minimize the likelihood of it occurring.

Planning and implementation of Consistent Sales models with emphasis on maximizing the efficiency, productivity and reducing cost.

Maintain consistent sales quality and pleasant customer communication.

Maintain approval rates

Requirements

Graduate / post-graduate with minimum of 10+ years experience

5 years of sound telesales channel experience with a minimum of 3 in managing large business independently

Good interpersonal, communication and team management skills.

Should display HSBC Values of Open , Dependable , Connected , and should act at all times with Courageous Integrity.

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