Voip Engineer

High-Level Responsibilities:

• Build strong relationships with other Customer Support Engineers, Sales team members, and Engineering team members

• Provide technical support to partners and/or customers for Cisco small business products, technologies, and/or solutions

• Effectively troubleshoot customer reported problems both alone and as part of a team, depending on the nature of the incident.

• Build effective working relationships with the customers while solving their issues.

• Manage customer expectations and always aim to enhance customer//'s experience with Cisco

• Share accumulated knowledge with peers and/or customers in the form of technical documents

Minimum Qualifications:

• Bachelors in Computer Science or equivalent with 5+ years of experience in networking

• Cisco Certified Networking Professional (CCNP) Certification

• Strong fundamental /"core/" networking skills

• Proven expertise in supporting Voice/multimedia over IP, cloud based telephony, and protocols like SIP

• Demonstrated knowledge in at least one of the following areas: Switching, and Wireless

• Excellent written and verbal communication skills

• Out-of-the-box thinker who can perform well under pressure and in disruptive environments where priorities can change in response to customer demand

• Capacity and passion to the customers. Good customer engagement

Preferred Qualifications:

• Cisco Certified Internetworking Expert (CCIE)

• 3+ years of prior experience in a technical support capacity

• Knowledge of Network Security, Data Security Fundamentals, Encryption standards, and VPN

• Prior knowledge in automation and Python Programming