VoIP Engineer

You are a skilled Voice / VoIP Engineer with over 3 years of experience in SIP, VoIP protocols, and IP telephony. Your main responsibilities will include designing, implementing, and troubleshooting VoIP networks to ensure optimal voice quality and system performance. Your key responsibilities will involve configuring and managing IP-PBX, SIP trunking, and VoIP systems, resolving issues related to ASR, ACD, PDD, CLI, DTMF, codecs, and voice quality, performing packet trace (PCAP) and CDR analysis for diagnostics, handling fraud monitoring, SIP Trunk down, and voice escalations, as well as providing support to US clients with 24/7 availability. To excel in this role, you must possess a strong knowledge of TDM, VoIP, SIP, and network security, along with hands-on experience in voice gateways and cloud PBX. Additionally, excellent communication skills are a must-have for effective interaction with clients and team members.,