0 years

3 - 5 Lacs

Posted:13 hours ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

  • Provide Tier 1 and Tier 2 technical support for VoIP-related issues (call drops, latency, registration failures, etc.).
  • Troubleshoot and resolve issues related to SIP, RTP, codecs, NAT, and firewall traversal.
  • Assist with provisioning, configuring, and supporting VoIP devices (IP phones, ATAs, softphones).
  • Support and manage IP PBX systems (e.g. FreeSWITCH, FreePBX, Asterisk, 3CX, Cisco, Grandstream).
  • Work with SIP trunk providers to diagnose and resolve connectivity or call-routing problems.
  • Monitor system alerts and logs to proactively identify and address network or VoIP issues.
  • Document troubleshooting steps, common issues, and customer configurations.
  • Collaborate with engineering teams to escalate unresolved or complex issues.
  • Educate clients and internal users on best practices for VoIP usage and setup.

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹45,000.00 per month

Work Location: In person

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