VoIP Engineer

As a VoIP Engineer at our company, you will play a crucial role in meeting the networking needs of the organization. Your responsibilities will include: - Meeting with IT managers to determine the company's networking needs. - Analyzing existing VoIP networks and computer systems. - Developing architecture plans for voice and data services. - Installing network hardware modules including IP and PBX communication servers. - Designing and implementing VOIP systems. - Supporting Legacy Siemens PBX during the transition. - Managing the transition from legacy Siemens PBX to VOIP network. - Troubleshooting VoIP network issues. - Analyzing and upgrading network security systems and protocols. - Adding network users and managing company permissions. - Optimizing network installations for future expansion. - Training staff on network and system protocols. - Familiarity with a centralized ticketing system. - Routine monitoring of voice equipment, inclusive of patching and system performance-related events. - Managing incidents for the call centers, including call flows, agents, and reporting systems. Join our team and be a part of a diverse group of individuals who are dedicated to creating a better customer experience. At our company, we value innovation, collaboration, agility, integrity, focused learning, and celebrations. We care about our team members and offer a work-life balance with flexible working hours, paid leaves, and comprehensive health benefits. Our open-door policy ensures transparency and communication at all levels. We provide the necessary technology and tools to support your work without any hindrances.,