Voice Process Executive

About QHT Clinic:

QHT Clinic is a fast-growing hair transplant clinic committed to delivering affordable, high-quality hair restoration treatments across India. We specialize in advanced hair transplant procedures and personalized care, helping individuals regain confidence with natural-looking results. As part of our mission to transform hair care and restoration, we are building a dedicated team focused on delivering a seamless patient experience.

Role Summary:

We are looking for an energetic and compassionate voice process executive to manage end-to-end patient communication. You will be the first point of contact for individuals considering hair transplant treatment, providing guidance, information, and coordination support throughout their journey. If you're great with people, detail-oriented, and passionate about patient care, this role is for you.

Key Responsibilities:

Handle inbound and outbound calls, WhatsApp messages, and online inquiries from prospective and existing patients.

Educate patients about QHT Clinic’s hair transplant procedures, pricing, and treatment plans.

Guide patients through the consultation and booking process with empathy and clarity.

Update and manage patient details accurately in the CRM, ensuring real-time status updates.

Coordinate with the medical team, booking team, and surgery schedulers to align patient appointments and treatment dates.

Share payment links, follow up on booking confirmations, and ensure patients receive all necessary pre-op/post-op instructions.

Maintain high-quality service standards and assist in resolving patient concerns or queries.

Prepare and share daily/weekly reports on patient communication and progress.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Experience:

• Domestic voice process: 1 year (Preferred)
• International voice process: 1 year (Preferred)

Language:

• English (Preferred)
• Hindi (Preferred)

Work Location: In person