Voice Process Executive

0 years

2 - 3 Lacs

Posted:17 hours ago| Platform: Foundit logo

Apply

Work Mode

On-site

Job Type

Full Time

Job Description

Customer Interaction:

  • Handle inbound and/or outbound calls from customers in a professional and courteous manner.
  • Actively listen to customer concerns, understand their needs, and accurately identify the root cause of issues.
  • Provide clear, concise, and accurate information regarding products, services, or processes.

Issue Resolution:

  • Effectively troubleshoot and resolve customer queries, complaints, and requests on the first call whenever possible.
  • Follow established procedures and guidelines to provide appropriate solutions.
  • Escalate complex or unresolved issues to the appropriate internal teams (e.g., technical support, supervisors) when necessary.

Data Management:

  • Accurately document all customer interactions, queries, resolutions, and follow-up actions in the Customer Relationship Management (CRM) system.
  • Maintain customer records, ensuring data integrity and confidentiality.

Adherence to Standards:

  • Meet or exceed individual and team performance targets (e.g., call quality, average handling time, customer satisfaction scores).
  • Adhere to company policies, procedures, and service level agreements (SLAs).
  • Maintain strict confidentiality of customer and company information.

Continuous Improvement:

  • Participate in training sessions and workshops to enhance product knowledge, communication skills, and customer service techniques.
  • Provide feedback for process improvements to enhance customer experience.

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

RecommendedJobs for You

Banjara Hills, Hyderabad, Telangana