Voice Process Executive

3 - 8 years

5 Lacs

Posted:3 days ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title:

Industry:

Preferred:

  • Associate's or Bachelor's degree.
  • Experience in an

    inbound call center

    .
  • Healthcare domain experience (voice process only)

    is a strong plus.

Role & responsibilities

  • Handle

    incoming calls

    , emails, or written inquiries from customers.
  • Provide

    support for benefit queries

    , issue resolution, and customer education.
  • Document customer interactions and take appropriate actions.
  • Escalate unresolved complaints as needed.
  • Perform routine to moderately complex

    admin and customer support tasks

    .
  • Make decisions within defined guidelines, using some independent discretion.
  • Work with

    minimal supervision

    while meeting quality and timing standards.

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Manpowergroup Services India logo
Manpowergroup Services India

Staffing and Recruitment

Bangalore

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