Jobs
Interviews
Capgemini logo

Vision plus Production Support| 2- 8 yrs| Hyderabad

2 - 5 years

0 Lacs

Hyderabad Telangana India

Posted:2 days ago| Platform: Linkedin logo

Apply

Skills Required

vision collaborative technology support coordination checks cms triage documentation development patching service architecture cobol sql communication servicenow itil strategy design engineering ai data

Work Mode

On-site

Job Type

Full Time

Job Description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
Role SummaryThe L 1 Production Support Engineer for VisionPLUS is responsible for monitoring,triaging, and resolving first-level issues across VisionPLUS modules. This includes batch jobmonitoring, incident handling, and coordination with L2/L3 teams for escalations.Key Responsibilities
  • Monitor application and batch job alerts related to VisionPLUS.
  • Perform daily health checks and validations across modules like CMS, FAS, TRAMS, ITS, etc.
  • Handle initial triage of incidents and user tickets.
  • Provide quick fixes and workarounds for known issues.
  • Maintain SOP documentation and knowledge base for recurring issues.
  • Escalate unresolved or complex problems to L2/L3 teams.
  • Coordinate with development, infrastructure, and vendor teams.
  • Support monthly release deployments and patching activities.
  • Prepare RCA and incident reports.
  • Serve as the first point of contact for VisionPLUS-related incidents and service requests.
  • Assist with routine tasks such as password resets, account unlocks, and basic configurationchanges.

Required Skills & Experience-

  • 2 to 5 years in L1 support roles, preferably in banking or card systems.
  • Basic understanding of VisionPLUS architecture and core modules.
  • Exposure to mainframe technologies (JCL, COBOL) is a plus.
  • Familiarity with SQL/DB2 and log analysis.
  • Strong communication and customer service orientation.
  • Experience with ITSM tools (e.g., ServiceNow, Remedy).
  • Knowledge of ITIL practices preferred.
Specific Context
The role is part of a broader support structure involving 24x7 coverage for over 50 applications. Thesupport team is based in Hyderabad and works closely with account's Singapore teams. VisionPLUSmodules in scope include CMS, FAS, TRAMS, MBS, ITS, among othersCapgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

More Jobs at Capgemini

Data Scientist (Python, GenAI)

Pune, Mumbai, Bengaluru

6 - 9 yrs
|

INR 12 - 16 Lacs

Blue Prism Rpa Developer

Chennai, Pune, Mumbai (All Areas)

3 - 8 yrs
|

INR 5 - 15 Lacs

Java + Automation Architect

Navi Mumbai

11 - 15 yrs
|

INR 15 - 22 Lacs

VMware Admin

Pune

6 - 10 yrs
|

INR 4 - 8 Lacs

PYSPARK DEVELOPER

Pune

4 - 9 yrs
|

INR 4 - 7 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Google Play App Store
coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now
Capgemini logo
Capgemini

IT Services and IT Consulting

Paris France

RecommendedJobs for You

Capgemini logo

Vision plus Production Support| 2- 8 yrs| Hyderabad

Capgemini

Hyderabad, Telangana, India

Capgemini logo

Vision plus Production Support| 2- 8 yrs| Hyderabad

Capgemini

Hyderabad, Telangana, India